The demand on telecom companies is still exponentially increasing on daily bases. In parallel, customer complaints from the services will have a similar curve. Most telecom companies rely on customer feedback to evaluate their network and services. In this thesis, we will take a Lebanese telecom company as a case study, and we will study the implementation of Machine Learning algorithms on it, using Artificial Neural Networks (ANN), comparing the feasibility of multiple optimizers and activation function to find the one that best suits our case. We are using a sample database of 10,000 mobile market subscribers with variables of gender, age, device manufacturer, service quality, and complaint status. We also propose the segmentedprediction model by window (interval time) and customer groups for better accuracy and practical usage. The customer group will have examined by gender, age, device manufacturer, and region area.