“…The concept of flexibility is of significant interest to scholars of various research areas, most notably manufacturing (Gupta and Goyal, 1989;Vokurka and O'Leary-Kelly, 2000), economics (Carlson, 1989), strategic management (Evans, 1991), and IS (Allen and Boynton, 1991). Research efforts have focused on the phenomenon of flexibility (Byrd and Turner, 2000;Sethi and Sethi, 1990), and on the impact of flexible technologies on organizations (Byrd and Turner, 2001;Palanisamy and Sushil, 2003) and organizational processes (Maier, 1981;Stigler, 1939).…”