A Review of Facilities Management Performance within Private Finance Initiatives (PFI) at Malaysia Public University

Abstract

This paper aims to assess the facilities management (FM) practices and performance at Malaysian private finance initiatives (PFI) university campus. This paper critically analysed the current FM practices and performance of the FM company. The single case study approach is a research method used in this research to analyse a single case or phenomenon in depth. In this approach, a single unit of analysis, such as, a case study of PFI campus of a public university in Malaysia is studied in detail to gain a deep understanding of the case and its context. The findings of this paper revealed that the state of FM practices and performance is based on the Concessionaire Agreement (CA) within the appointed FM Company and the University. The extent of its implementation and understanding are significantly important to the university management. The FM Company performance increased towards the year and recorded high level performance with Key Performance Indicators (KPI's) average score within 9 years around 98.45%. However, the FM company received a total of 773 demerit points and incurred a deduction of maintenance charges amounting to RM319,153.23 suggesting that there were some areas of improvement can be made. This paper reached out to address the FM practices and performance under the Private Finance Initiatives (PFI) at Malaysia Public University after 9 years of its implementation. It gives a better understanding of PFI concept and FM practices in the country. The review also helps to identify practices and measures to the performance impact to the university operations.