A Review of Performance Metrics for Supply Chain Management

Elrod, Cassandra C.; Murray, Susan L.; Bande, Sundeep

doi:10.1080/10429247.2013.11431981

Cited by 59 publications

(40 citation statements)

References 35 publications

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“…The literature provides hundreds of performance indicators that could be considered (Elrod et al, 2013). In this such case, variables selection can be performed by researcher's choice (Gil, 2002).…”

Section: Methodsmentioning

confidence: 99%

Uso de métricas não financeiras e a função desempenhada por empresas agroindustriais dentro da estrutura de cadeias de suprimento

Callado

Chaves

2015

BASE

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Individual companies may play different roles within the structure of supply chains, as well as present different operational characteristics and skills relating to their respective roles. In this context, the identification of an appropriate set of metrics is not an easy task. The objective of this paper is to investigate the patterns of use of non-financial performance indicators among individual agribusiness companies that play different roles within the supply chain structure. A survey among input suppliers and producers was carried out to investigate a sample of 38 individual agribusiness companies, in which 33 non-financial performance indicators were considered. A structured questionnaire was used for data collection. Senior managers from these companies were asked to inform which non-financial performance indicators have been used. After performing the Fisher's exact and Mann-Whitney U tests, the results show that both the input suppliers and producers consider customer satisfaction and business partners' satisfaction as key supply chain performance drivers. Significant evidence relating to specific managerial concerns and significant percentages of use of non-financial metrics from input suppliers were also found, indicating that patterns of use of performance indicators may change along the supply chain structure.

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Section: Methodsmentioning

confidence: 99%

Uso de métricas não financeiras e a função desempenhada por empresas agroindustriais dentro da estrutura de cadeias de suprimento

Callado

Chaves

2015

BASE

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“…As relationships of this kind are cooperative and flexible, measures of both qualitative and quantitative should be included [15]. Appropriate supply chain measurements should be selected and assessed to ensure that outcomes and strategy are aligned and fit the industrial application [16]. To develop such a measurement system for buyer-supplier relationships, the balanced scorecard (BSC) is used [17].…”

Section: Literaturementioning

confidence: 99%

Managing Buyer-Supplier Relationships in the Maritime Engineer-to-Order Industry

Rød

Guvåg

Shlopak

et al. 2015

Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth

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Norway's shipyards have combined with a large network of maritime suppliers to become world-leading builders of offshore vessels for the oil and gas industry. This study analyzes a Norwegian shipyard and two of its suppliers in order to explore how such relationships are and should be managed. The paper presents an exploratory case study that mainly used qualitative data. The findings indicate that, by following the principles of the inter-organizational theories, the companies will reduce risks and create incentives for better performance. Implementing a real-time information sharing system between the buyer and supplier would improve both operational and managerial performance. The study also suggests that increasing value creation by leveraging the capabilities of the supply network and early involvement of suppliers will have the potential to increase this. Based on the discussion in this study, a performance measurement system for buyer-supplier relationships was developed.

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“…A supply chain (SC) can be defined as a network of three or more individual companies through which products flow from primary sources to end consumers (Min, Mentzer & Ladd, 2007;Elrod, Murray & Bande, 2013). Co-ordination mechanisms tend to be based on hierarchical or market relationships along the SC structure (Williamson, 1975).…”

Section: Introductionmentioning

confidence: 99%

Relations between usage patterns of performance indicators and the role of individual firms in fresh fruit agri-food supply chains

Callado

Jack

2017

JAAR

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This paper reports the use of performance metrics among 121 Brazilian agribusiness companies, with the aim of helping accountants and academics to understand the actual use of performance metrics in non-integrated supply chains. Design/methodology/approach To identify which performance metrics are used among supply chain partners, four independent clusters representing specific supply chain roles (input suppliers, farmers, distributors, and retailers) were formed. Data relating to 49 performance metrics was collected by questionnaire and analysed statistically to isolate common measures. Findings , It was found among suppliers, farmers, distributors, and retailers that the performance metrics for return on investment, responsiveness, and response time to clients are not being used whereas customer satisfaction obtained a usage pattern in all roles in the four groups. Hence, it appears that customer satisfaction rather than financial sustainability is the driver for discussion between supply chain partners. Research limitations/implications Although limited to a sample of firms within Brazil, the findings confirm evidence from similar supply chains worldwide. 2 Practical implications These findings suggest that the common metrics approach to measure supply chain performance may be very difficult to achieve in practice and other alternatives should be investigated by management accountants. Social implications A predominance of customer satisfaction metrics to the exclusion of discussions on financial performance between partners in agri-food supply chain has implications for the sustainability of the industry and the ability of accountants and managers to negotiate when faced with increasing input costs. Originality/value This contributes to accountants' understanding of how performance measurement works in fragmented supply chains, whereas the majority of the literature is concerned with integrated supply chains.

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A Review of Performance Metrics for Supply Chain Management

Cited by 59 publications

References 35 publications

Uso de métricas não financeiras e a função desempenhada por empresas agroindustriais dentro da estrutura de cadeias de suprimento

Uso de métricas não financeiras e a função desempenhada por empresas agroindustriais dentro da estrutura de cadeias de suprimento

Managing Buyer-Supplier Relationships in the Maritime Engineer-to-Order Industry

Relations between usage patterns of performance indicators and the role of individual firms in fresh fruit agri-food supply chains

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