A Review of Urban Consolidation Centres in the Supply Chain Based on a Case Study Approach

Allen, Julian; Browne, Michael; Woodburn, Allan; Léonardi, Jacques

doi:10.1080/16258312.2014.11517361

Cited by 64 publications

(65 citation statements)

References 3 publications

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“…For example, price tagging of products, attaching anti-theft devices, preparation for store displays, unpacking larger consignments, customizing products to local standards, and filling shelves at the receiver's premises Browne et al (2005), Aastrup et al (2012), Allen et al (2014), Nordtømme et al (2015), Malhene et al (2012) Ordering process UCCs can take over the task of ordering new of new products from e.g. retail stores Browne et al (2005), Aastrup et al (2012) End customers can collect goods at UCCs…”

Section: Ucc Servicesmentioning

confidence: 99%

“…These are presented in Table 2 below. The idea is that most of these UCC services are something that the customer can choose and thus also pay for (Browne et al, 2005;van Rooijen & Quak, 2010;Allen et al, 2014). Allen et al (2012) state for example that retailers have the potential to choose the service or services that they prefer.…”

Section: Ucc Servicesmentioning

confidence: 99%

“…UCCs could also offer some type of delivery boxes where end consumer can collect their deliveries themselves BESTUFS (2007), Allen et al (2014), Österle et al (2015), Malhene et al (2012) Waste and return management Along the delivery routes, the driver can also offer waste and return collection from the receivers van Rooijen and Quak (2010), Aastrup et al (2012), Allen et al (2014) Home deliveries…”

Section: Ucc Servicesmentioning

confidence: 99%

“…Lastly, receivers can attract new customers by offering e-commerce through UCCs, i.e. the UCC can function as a delivery point (BESTUFS, 2007;Allen et al, 2014).…”

Section: Value Propositions For Receiversmentioning

confidence: 99%

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Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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Urban Consolidation Centres (UCCs) are often conceived as an enabler to alleviate negative effects associated with distribution of goods in cities, such as traffic congestion and hazardous emissions. UCCs not only have the potential to reduce these effects but also provide alternative distribution solutions by introducing new transhipment points. Despite their potential, UCCs often fail to be self-supporting and are often dependent on subsides, which is not considered to be sustainable in the long run. In response, this thesis takes its point of departure in the two business models elements value propositions and target customers. A business model is often viewed as an enabler to generate revenue and UCCs have the potential to generate revenue by offering services to their customers, and the customers pay for the services. To understand how customers can benefit from UCCs and provide arguments why they should use these, it is important to understand the relationship between customers' needs and the services UCCs can provide. The purpose of this thesis is to identify and describe the potential relationship between needs of UCC customers and UCC services.The research in the thesis is both explorative and descriptive, where a first step is to identify customer needs, UCC services, and value propositions. The descriptive part is to describe them and it is also the foundation for understanding the relationship between customer needs and UCC services. Through the analysis and discussion, multiple customer needs are identified and described for seven customer groups and the UCC operator; all of which could be considered customers of UCCs. The thesis also adds to the UCC literature with three new identified UCC services: e-commerce with used products, advertisement, and registration in computer system. The outcome of the analysis also provides illustrations of how customer needs can be matched with UCC services. For the most studied customer group, receiver of goods, a total of 29 different matches were identified, which illustrates the possibilities but also the complexity of the relationships. To understand the relationship, three different types of gaps were also identified that have implications for future research.The main contributions to research and the UCC literature in particular are enlargement of the scope of customers and the illustration of the relationships between customer needs and UCC services. The illustrations include contributions such as identifying, mapping and describing the customer needs, UCC services, and value propositions. An important first step is to understand how customer needs and UCC services can be linked, and this thesis provides examples of how this can be achieved. Viewing every stakeholder as a potential customer opens up the opportunity to fulfil their needs and the potential to generate revenue, which in turn could close the gap in the problem of non-self-supporting UCCs. Furthermore, with self-supporting UCCs, the number of freight vehicles can be reduced and this may l...

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Section: Ucc Servicesmentioning

confidence: 99%

Section: Ucc Servicesmentioning

confidence: 99%

Section: Ucc Servicesmentioning

confidence: 99%

“…Lastly, receivers can attract new customers by offering e-commerce through UCCs, i.e. the UCC can function as a delivery point (BESTUFS, 2007;Allen et al, 2014).…”

Section: Value Propositions For Receiversmentioning

confidence: 99%

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Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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“…Organizational innovations refer to the implementation of innovative organization models or methods for LMD. Examples include urban consolidation centers (Allen et al, 2014;Van Duin et al, 2010), synchronization and horizontal collaboration (De Souza et al, 2014), and crowdsourcing (Paloheimo et al, 2016;Chen et al, 2017). Technologyenabled innovations are the result of the application of emerging technologies in LMD.…”

Section: Innovation In Home Deliverymentioning

confidence: 99%

Using customer-related data to enhance e-grocery home delivery

Pan

Giannikas

Han

et al. 2017

IMDS

114

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The development of e-grocery allows people to purchase food online and benefit from home delivery service. Nevertheless, a high rate of failed deliveries due to the customer's absence causes significant loss of logistics efficiency, especially for perishable food. The purpose of this paper is to propose an innovative approach to use customer-related data to optimize e-grocery home delivery. The approach estimates the absence probability of a customer by mining electricity consumption data, in order to improve the success rate of delivery and optimize transportation. Design/methodology/approach -The methodological approach consists of two stages: a data mining stage that estimates absence probabilities, and an optimization stage to optimize transportation. Findings -Computational experiments reveal that the proposed approach could reduce the total travel distance by 3-20 percent, and theoretically increase the success rate of first-round delivery approximately by18-26 percent.Research limitations/implications -The proposed approach combines two attractive research streams on data mining and transportation planning to provide a solution for e-commerce logistics. Practical implications -This study gives an insight to e-grocery retailers and carriers on how to use customer-related data to improve home delivery effectiveness and efficiency. Social implications -The proposed approach can be used to reduce environmental footprint generated by freight distribution in a city, and to improve customers' experience on online shopping. Originality/value -Being an experimental study, this work demonstrates the effectiveness of data-driven innovative solutions to e-grocery home delivery problem. The paper also provides a methodological approach to this line of research. The current issue and full text archive of this journal is available on Emerald Insight at: www.emeraldinsight.com/0263-5577.htm IntroductionRecent developments of e-commerce have had a significant impact on food supply chains. Today, many traditional grocery retailers offer their customers the opportunity to purchase food items online and have them deliv...

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Bibliography

2018

Sustainable Urban Logistics

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A Review of Urban Consolidation Centres in the Supply Chain Based on a Case Study Approach

Cited by 64 publications

References 3 publications

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Using customer-related data to enhance e-grocery home delivery

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