A Service Quality of Islamic Microfinance Institutions in Indonesia: An Importance-Performance Analysis Approach

Nurfadilah, Dety; Samidi, Sudarmawan; Subagja, Iwan Kurniawan

doi:10.30993/tifbr.v12i1.110

Cited by 5 publications

(3 citation statements)

References 4 publications

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“…Pendekatan IPA sudah banyak digunakan oleh peneliti lainnya dengan cakupan ragam bidang/sektor, antara lain Simpson et al (2020); Tailab (2020); Nurfadilah et al (2018); Chen (2018); Izadi et al (2017); dan Mohebifar et al (2016). Pada dasarnya IPA merupakan pendekatan untuk mengukur karakteristik tertentu dari suatu isu (Martilla & James, 1977dalam Lin et al, 2009.…”

Section: Metode Analisisunclassified

Efektivitas Program Bantuan Pangan Nontunai di Kota Yogyakarta

Hermawan

S.T.

Budiyanti

et al. 2021

j. ekonomi & kebijak. publik

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Non-Cash Food Assistance (BPNT) aims to help the poor in accessing some of their food. Unfortunately, various obstacles and challenges are still found in the implementation that can potentially reduce the full benefits of BPNT. This research aims to analyze the effectiveness of BPNT implementation in Yogyakarta City as a pilot area. A qualitative approach is used to answer it, supplemented by a variety of primary and secondary data. The primary data comes from a questionnaire based on an e-warong perspective and indepth interviews with relevant stakeholders, namely Ministry of Social Affairs, academics, social service, and other. Secondary data comes from the publication of the Coordinating Ministry for Human Development and Cultural Affairs, Non-Governmental Institutions observing public policy, Statistics Indonesia, the Ministry of Social Affairs, the National Logistics Agency, and other. The Importance Performance Analysis (IPA) approach is specifically applied to measure the effectiveness characteristics of the BPNT implementation. The results showed that the implementation of BPNT in Yogyakarta City was generally effective but with a note when viewed from 6 accuracy indicators. The administrative dimension has not performed better than the others. Moreover, according to the interviews, the established dimensions still have a chance to decrease its performance due to various factors. Based on that finding, the government needs to improve food supply, infrastructure, and data collection mechanism. In addition, other suggestions are to improve BPNT based on beneficiary and region, and to increase the National Logistics Agency's involvement and performance to support BPNT and national food affairs.

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Section: Metode Analisisunclassified

Efektivitas Program Bantuan Pangan Nontunai di Kota Yogyakarta

Hermawan

S.T.

Budiyanti

et al. 2021

j. ekonomi & kebijak. publik

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“…Based on previous research, there are various aspects involved in achieving IMFI sustainability. These include financial, social and spiritual intermediation (Wediawati, Effendi, Herwany, & Masyita, 2018), the implementation of good governance to maintain the financial sustainability of IMFIs and minimise the various risks that exist (Kassim, Hassan, & Kassim, 2018), organisational and social performance (Bouljelbene & Fersi, 2016), a solid overall performance in order to sustain the institution financially and operationally as well as ensure progress and growth (Ascarya, 2014), the financing structure in place (Bayai & Ikhide, 2016), outreach to the poor (Kipesha & Zhang, 2013), greater capital intensity and a higher number of employees (Mia, Nasrin, & Cheng, 2016), monitoring cost, regulation and supervision (Nabi & Zouari, 2013), social capital and spiritual wellbeing (Rahman, Al Smady, & Kazemian, 2015), and service quality (Nurfadilah, Samidi, & Subagja, 2018).…”

Section: Previous Studymentioning

confidence: 99%

Modeling Sustainability Model of Islamic Microfinance Institutions

Sari

Cokrohadisumarto

2019

JIMF

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Islamic microfinance institutions (IMFI) - such as the Baitul Maal wat Tamwil (with cooperative legal entities) that have been established in Indonesia - as part of the shariah-compliant financial industry sector (part of the halal sector) - need to be maintained their sustainability so as to encourage efforts to eradicate poverty and promote economic growth. In observing the sustainability of BMT, studies involving aspects of human quality that carry out internal activities are rarely examined in other studies. Therefore, the purpose of this stud is to create a model that is useful for predicting the sustainability of IMFI especially BMT based on variables that are considered important, namely; financing growth, Islamic human capital, fraud, and Islamic leadership. The model was analyzed using multiple regression analysis based on the stepwise method. Primary data (cross-sectional) taken in 2019 using questionnaires consisting of 105 respondents from the administrators and managers of BMTs in Semarang and Pekalongan Residency areas. We found that only two variables have a significant influence on the sustainability of Islamic microfinance institutions, these variables are financing growth and Islamic human capital. The results of the study can be used by practitioners to improve the performance of Islamic Micro Finance, especially BMT, through the distribution of funding in the context of economic improvement (especially micro-enterprise), spiritual strengthening for human resources owned, risk prevention, and appropriate leadership criteria. JEL Classification: G21, J24, Q01 Keywords: Islamic microfinance, Human capital, Sustainability, Model

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“…Other studies put more focus on the perceptions and preferences of microfinance institutions on the services which are not optimum performed by Masyita andAhmed (2011), Handayani, Haniffa andHudaib (2018), Nasution and Ahmed (2015) and Nurfadilah, Samidi and Subagja (2018). And the institutions which are related to other institutions and associations such as zakat, wakaf, women empowerment, and so on.…”

Section: Introductionmentioning

confidence: 99%

Micro finance in sharia rural banks in Indonesia: a case study

Nurhasanah¹,

Nurhayati²,

Surahman³

2020

JESI

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This paper aimed to identify the implementation of micro finance in sharia rural banks in West Java province, Indonesia. Furthermore, this study attempted to investigate issues found and the solution to them. Six out of 13 sharia rural banks in West Java, Indonesia were selected to be the subjects of the study. The selected banks were claimed to be able to represent urban and rural areas of the bank location. In addition, several experts and practitioners in related fields were also invited to be interviewed and attend a Focus Group Discussion (FGD). Based on the results of the study, it was found that the sharia rural banks found funding resource to be their ultimate issues in dealing with micro finance causing the shift in selecting customers from all people from low social class to those with fixed income. In addition, sharia rural banks also faced a tough competition with conventional banks, sharia banks, and sharia business units in having micro finance activities. There have been several efforts made to increase the quality of implementation of the micro finance yet the support from the government is still low. It is expected that the government creates such an effective system so that micro finance run by the sharia rural banks can be more effective.

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A Service Quality of Islamic Microfinance Institutions in Indonesia: An Importance-Performance Analysis Approach

Cited by 5 publications

References 4 publications

Efektivitas Program Bantuan Pangan Nontunai di Kota Yogyakarta

Efektivitas Program Bantuan Pangan Nontunai di Kota Yogyakarta

Modeling Sustainability Model of Islamic Microfinance Institutions

Micro finance in sharia rural banks in Indonesia: a case study

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