A signal detection approach to patient–doctor communication and doctor‐shopping behaviour among Japanese patients

Hagihara, Akihito; Tarumi, Kimio; Odamaki, Misato; Nobutomo, Koichi

doi:10.1111/j.1365-2753.2005.00581.x

Cited by 24 publications

(32 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Patient expectations and attitudes play important roles in their evaluation of a service; therefore we believe that real satisfaction occurs when it matches knowledge. It has been shown that communication with the pharmacist at community pharmacies or communication with the physician during the examination is strongly related to patient satisfaction [9,18].…”

Section: ،٤ ‫ﺍﻟﻌﺪﺩ‬ ‫ﻋﴩ،‬ ‫ﺍﳋﺎﻣﺲ‬ ‫ﺍﳌﺠﻠﺪ‬ ‫ﺍﻟﻌﺎﳌﻴﺔ،‬ ‫ﺍﻟﺼﺤﺔ‬ ‫ﻣﻨmentioning

confidence: 99%

Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

Garjani

Rahbar²,

Ghafourian³

et al. 2009

East Mediterr Health J

View full text Add to dashboard Cite

A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction (r = 0.95). Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities. Rapport entre le dialogue pharmacien-patient, les connaissances du patient relatives aux médicaments délivrés et la satisfaction de ce patient RÉSUMÉ Une étude prospective sur le rôle des pharmaciens et sur les connaissances et la satisfaction des patients a été réalisée dans 35 pharmacies de secteur sélectionnées au hasard à Tabriz (République islamique d'Iran). Le dialogue avec le pharmacien a obtenu un score moyen de 3,05 sur 5. L'écriture par le pharmacien de la posologie a donné lieu au score le plus élevé, à savoir 0,98 sur 1. Le score de 3,18 sur 5 a été atteint sur le point des connaissances des patients concernant leurs médicaments. Il existait une étroite corrélation entre les connaissances des patients sur les médicaments délivrés et le dialogue avec le pharmacien (r = 0,95). La durée totale moyenne de l'exécution de l'ordonnance était de 7,6 minutes, mais le pharmacien ne consacrait que 1,4 minute à dispenser des conseils aux patients. Le dialogue entre le pharmacien et le patient permet à celui-ci d'avoir une meilleure connaissance des médicaments délivrés et augmente sa satisfaction vis-à-vis de la fonction du pharmacien. Relationship of pharmacist interaction ‫ﻭﺇﺭﺿﺎﺋﻬﻢ‬ ‫ﳍﻢ‬ ‫ﺍﳌﻮﺻﻮﻓﺔ‬ ‫ﺍﻷﺩﻭﻳﺔ‬ ‫ﻋﻦ‬ ‫ﺍﳌﺮﴇ‬ ‫ﻣﻌﺎﺭﻑ‬ ‫ﻣﻊ‬ ‫ﺍﻟﺼﻴﺪﱄ‬ ‫ﺗﻔﺎﻋﻞ‬ ‫ﺑﲔ‬ ‫ﺍﻟﻌﻼﻗﺔ‬

show abstract

Section: ،٤ ‫ﺍﻟﻌﺪﺩ‬ ‫ﻋﴩ،‬ ‫ﺍﳋﺎﻣﺲ‬ ‫ﺍﳌﺠﻠﺪ‬ ‫ﺍﻟﻌﺎﳌﻴﺔ،‬ ‫ﺍﻟﺼﺤﺔ‬ ‫ﻣﻨmentioning

confidence: 99%

Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

Garjani

Rahbar²,

Ghafourian³

et al. 2009

East Mediterr Health J

View full text Add to dashboard Cite

show abstract

“…Due to the limitations of database, the only two demographic variables that were analyzed were age and gender, which were reported factors related to doctor shopping [5,[14][15][16]. Because a patient's healthcare seeking behavior might be affected by social factors such as education, age was stratified into the following groups: 0-5, 6-11, 12-17, 18-24, 25-34, 35-44, 45-54, 55-64, and 65+ years of age for analysis.…”

Section: Demographic Variablesmentioning

confidence: 99%

Study on doctor shopping behavior: Insight from patients with upper respiratory tract infection in Taiwan

Wang

Lin

2010

Health Policy

View full text Add to dashboard Cite

“…While usage varies within previous literature, in general, the term can refer to the following: (a) changing doctors without professional advice or referral during a single illness episode [1]; (b) consulting two or more doctors for a single disease [2,3]; (c) visiting a clinic with multiple doctors for the same disease [4]; and (d) using several doctors simultaneously [5]. No matter which definition, doctor shopping can result in the wastage and depletion of health resources [6,7].…”

Section: Introductionmentioning

confidence: 99%

“…Miscommunication [22,23] and misunderstandings [24] between patients and treatment providers are common, and patients are often dissatisfied with the care they receive [23]. These factors are shown to greatly influence patients’ doctor shopping behavior [2]. …”

Section: Introductionmentioning

confidence: 99%

"Seeing a doctor is just like having a date": a qualitative study on doctor shopping among overactive bladder patients in Hong Kong

Siu

2014

BMC Fam Pract

View full text Add to dashboard Cite

BackgroundAlthough having a regular primary care provider is noted to be beneficial to health, doctor shopping has been documented as a common treatment seeking behavior among chronically ill patients in different countries. However, little research has been conducted into the reasons behind doctor shopping behavior among patients with overactive bladder, and even less into how this behavior relates to these patients’ illness and social experiences, perceptions, and cultural practices. Therefore, this study examines overactive bladder patients to investigate the reasons behind doctor shopping behavior.MethodsMy study takes a qualitative approach, conducting 30 semi-structured individual interviews, with 30 overactive bladder patients in Hong Kong.ResultsMy study found six primary themes that influenced doctor shopping behavior: lack of perceived need, convenience, work-provided medical insurance, unpleasant experiences with doctors, searching for a match doctor, and switching between biomedicine and traditional Chinese medicine. Besides the perceptual factors, participants’ social environment, illness experiences, personal cultural preference, and cultural beliefs also intertwined to generate their doctor shopping behavior. Due to the low perceived need for a regular personal primary care physician, environmental factors such as time, locational convenience, and work-provided medical insurance became decisive in doctor shopping behavior. Patients’ unpleasant illness experiences, stemming from a lack of understanding among many primary care doctors about overactive bladder, contributed to participants’ sense of mismatch with these doctors, which induced them to shop for another doctor.ConclusionsOveractive bladder is a chronic bladder condition with very limited treatment outcome. Although patients with overactive bladder often require specialty urology treatment, it is usually beneficial for the patients to receive continuous, coordinated, comprehensive, and patient-centered support from their primary care providers. Primary care doctors’ understanding on patients with overactive bladder with empathetic attitudes is important to reduce the motivations of doctor shopping behavior among these patients.

show abstract

A signal detection approach to patient–doctor communication and doctor‐shopping behaviour among Japanese patients

Cited by 24 publications

References 19 publications

Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

Study on doctor shopping behavior: Insight from patients with upper respiratory tract infection in Taiwan

"Seeing a doctor is just like having a date": a qualitative study on doctor shopping among overactive bladder patients in Hong Kong

Contact Info

Product

Resources

About