“…After the literature review, we measured SDCs by considering the degree to which the following key processes are executed: user-centered design (UCD) (Dias & Rafael, 2007;Gouscos, Kalikakis, Legal, & Papadopoulou, 2007), quickly accessed design (QAD) (Halchin, 2004;Meo, Quattrone, & Ursino, 2008), low equipment requirement design (LERD) (Baker, 2009;Hung, Chang, & Yu, 2006;Steyaert, 2004), privacy-protected design (PPD) (Jaeger & Thompson, 2004;Landrum, Prybutok, & Zhang, 2007), equity to user (EU) (Hung et al, 2006;Meo et al, 2008;Papadomichelaki et al, 2006), robust delivery services (RDS) (Jaeger & Thompson, 2004;Wang & Liao, 2008;Webb & Webb, 2004), and access assistance design (AAD) (Bon, 2007;Dias & Rafael, 2007;McNaughton, Ray, & Lewis, 2010).…”