2007
DOI: 10.1016/j.elerap.2006.02.001
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A simple model and a distributed architecture for realizing one-stop e-government

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Cited by 54 publications
(30 citation statements)
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“…From those, only two have more than 10 citations (Dias, G.P., and Rodrigues, H.). In fact, only two articles, one of each of those authors, have more than 10 citations [14,25]. These two articles, per se, are responsible for 47% of the country citations.…”
Section: Topics Scopes and Methodologiesmentioning
confidence: 99%
“…From those, only two have more than 10 citations (Dias, G.P., and Rodrigues, H.). In fact, only two articles, one of each of those authors, have more than 10 citations [14,25]. These two articles, per se, are responsible for 47% of the country citations.…”
Section: Topics Scopes and Methodologiesmentioning
confidence: 99%
“…After the literature review, we measured SDCs by considering the degree to which the following key processes are executed: user-centered design (UCD) (Dias & Rafael, 2007;Gouscos, Kalikakis, Legal, & Papadopoulou, 2007), quickly accessed design (QAD) (Halchin, 2004;Meo, Quattrone, & Ursino, 2008), low equipment requirement design (LERD) (Baker, 2009;Hung, Chang, & Yu, 2006;Steyaert, 2004), privacy-protected design (PPD) (Jaeger & Thompson, 2004;Landrum, Prybutok, & Zhang, 2007), equity to user (EU) (Hung et al, 2006;Meo et al, 2008;Papadomichelaki et al, 2006), robust delivery services (RDS) (Jaeger & Thompson, 2004;Wang & Liao, 2008;Webb & Webb, 2004), and access assistance design (AAD) (Bon, 2007;Dias & Rafael, 2007;McNaughton, Ray, & Lewis, 2010).…”
Section: Service Delivery Capabilitiesmentioning
confidence: 99%
“…In Public Administration (PA) reform a central role is played by e-government, defined by the European Commission as "the use of information and communication technologies (ICT) combined with organizational change and new skills in order to improve public services and democratic processes and strengthen support to public policies" (Dias & Rafael, 2007).…”
Section: Introductionmentioning
confidence: 99%