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The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of EGS innovations and problem solving. However, value cocreation is an interactive process, and service value can only be created through joint efforts of all participants. This study builds an influence factor model of public engaging intention towards EGS value co-creation, based on technology acceptance theory, trust theory, and motivation theory, to explore the impact factors and impact paths. Comprehensive validation is further conducted through path analysis using structural equation modeling (SEM) methods. Path analysis interprets how the public will accept and adopt value co-creation behavior for EGS. The results presented in this study might be helpful for government policymakers or IT managers seeking to enhance EGS value creation through designing more effective incentive mechanisms. This study also introduces a comprehensive picture of the potential paradigm of public service value creation in an era of increasing user dominance.INDEX TERMS E-gov service, value co-creation, technology acceptance, public engaging intention, social media.

Enhancement of the effectiveness and efficiency of e-government services (EGS) is critical to better meeting the increasing public demands for services. One of the better solutions to meet such demands is improving the government's EGS capability (EGSC). However, few studies discuss the issues. The purpose of this study was to employ capability management perspectives to develop theoretical linkages and path relationships among the components of EGSC. Comprehensive validation was further conducted through path analysis (PA) using structural equation modeling methods based on the data collected from 102 cities of the 26 provinces in Mainland China. The study unveiled the structure of EGSC, and PA results provided government policy makers or information technology managers insight into enhancing EGSC through the improvement of the components' performance.

The effectiveness and efficiency of e‐government (e‐gov) services (EGS) are critical issues that have yet to be fully discussed. Inspired by successful practices in the areas of SERVQUAL, capability‐based theories, and IT‐related capability management, the efficient delivery of EGS should derive from the high capabilities of a government to provide such services. This article aims to develop a conceptual framework to assess and empirically examine EGSC using data from local governments in Mainland China. The fitness test and the case study prove that the conceptual framework was suitable in analyzing China's EGSC. In particular, the EGSC can be examined from 3 dimensions/layers: content service capability, service delivery capability, and on‐demand capability. The results of the structural analysis illustrate the practical management applications of EGSC, which can facilitate the improvement of EGS.

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