“…Logistics performance, which acts as leverage over logistics activities, has emerged with the basic principle of “capturing optimization” in business processes in which all actors in the supply chain take part, and it has been extensively researched over the years in various disciplines (Bowersox et al , 2008). Many measurement tools have been developed for the purpose of determining logistics performance (Azevedo and Ferreira, 2007; Barbosa and Musetti, 2011; Bansia et al , 2014; Keebler and Plank, 2009; Schmitz and Platts, 2004; Merdivenci et al, 2021), and they play an important role for business management as they provide the necessary information in strategic decisions and actions to be taken by businesses (Gunasekaran and Kobu, 2007). In this context, logistics performance covers many business level topics such as delivery reliability, order fulfillment capacity, responsiveness to customer requests, feedback level, customer service flexibility and product promotion (Shang and Marlow, 2007).…”