A Storytelling Smart-City Approach to Further Cross-Regional Tourism

Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review

“…The service is satisfying when it determines a sense of recognition from others, influencing users' attitudes towards utilizing the service. Concerning utilitarian benefits, the SLR emphasizes that game mechanics allow delivering education on recycling (Aguiar-Castillo et al , 2019; Negruşa et al , 2015), and providing information on cultural heritage sites (Lee, 2019; Xu et al ., 2013, 2017; Yoo et al , 2017; Sigala, 2015a; Fischöder et al , 2018; Dingli and Mizzi, 2018; Tan, 2018; Mesáro et al , 2016; Kachniewska, 2015; Correa and Kitano, 2015). Moreover, gamified mobile experience usage allows service providers to obtain relevant information about tourists (Garcia et al , 2019).…”

“…Specifically, eleven studies analyzed the role of gamification as an educational tool: three were conceptual, and eight empirical. Most empirical studies carried out experiments (Lee, 2019; Séraphin, 2019; Fischöder et al , 2018; Dingli and Mizzi, 2018; Mesáro et al , 2016; Tsai and Lee, 2017) testing gamified mobile applications which provide information about cultural heritage, engage users and enhance the tourist-attraction-visiting process.…”

“…Concerning the affordances adopted, it emerges that the most utilized were virtual experience (Séraphin et al , 2017; Skinner et al , 2018; Ramos et al , 2016; Fischöder et al , 2018; Dingli and Mizzi, 2018; Mesáro et al , 2016; Correa and Kitano, 2015), rewards (Lee, 2019; Swacha and Ittermann, 2017; Dingli and Mizzi, 2018; Tsai and Lee, 2017; Correa and Kitano, 2015) and storytelling (Fischöder et al , 2018; Dingli and Mizzi, 2018).…”

“…Tsai and Lee (2017) highlight how a game increases user participation, improves tourists' cultural identity awareness, and promotes local tourism. Scholars emphasize that gamified tools are crucial for the tourism business in encouraging millennials and Generation Z to visit places such as museums, and sometimes enhance a city's economic and educational state (Fischöder et al , 2018; Skinner et al , 2018). Through gamification, learning the city's historical facts and locations of interest can be an enjoyable and productive experience (Dingli and Mizzi, 2018).…”