“…Therefore, it is common for the most recent organizations to depend on IT, these being internal and external drivers of the operations of a business, where the use of IT as the growth of technological tools helps to increase the quality of operations and in obtaining competitive advantages, such as: automate solutions in the storage, analysis and processing of information, which allows solving from complex collected data, to major problems that are present when serving users [4]. However, many companies, not having this technology, obtain inefficient processes and lack of reliability and integrity of the information to make decisions [5]; it should be noted that incident management is considered a key quality factor, in the social, scientific-technological, political, environmental and economic perspective in an organization, since it allows solving the incidents derived from the control and prevention of the various risks, thus reducing the negative impact on organizations [6]. In this sense, it is important to keep in mind that information is a valuable asset for all companies, because it is the knowledge of the organization and has an important role in guiding business analysts to make decisions [7].…”