A study of organizational citizenship behaviors in a retail setting

Ackfeldt, Anna‐Lena; Coote, Leonard V.

doi:10.1016/s0148-2963(03)00110-3

Cited by 126 publications

(86 citation statements)

References 39 publications

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“…However, it is clear that job stress leads to burnout and reduces job satisfaction. Zerat et al (9), Ghanji and Farahani (18) and Ackfeldt and Coote (19) have reported a significant relationship between self-efficacy, job stress and job satisfaction, showing the inverse relationship between self-efficacy and depression (20). Shikai's study on Japanese nurses also showed that nurses with higher selfefficacy would less frequently face depression (21).…”

Section: Discussionmentioning

confidence: 99%

Relationship Between Self-Efficacy and Burnout Among Nurses in Behbahan City, Iran

Alidosti¹,

Delaram²,

Dehgani³

et al. 2016

Women's Health Bull

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Background: Burnout is a leading cause of physical and psychological injuries and evaluating the relationship between the selfefficacy and burnout of nurses could provide new knowledge on the organization of the subject. Objectives: The aim of this study was to determine the relationship between self-efficacy and burnout among nurses in Behbahan city, Iran, in 2014. Methods: In this cross-sectional study, 151 nurses were randomly selected from 3 hospitals in Behbahan city proportionate to their staff number. Data were collected using the Maslach burnout and the Scherer self-efficacy questionnaires. Data were analyzed using ANOVA, t-test and Spearman correlation coefficient by SPSS software version 16. P < 0.05 was considered as statistically significant.

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Section: Discussionmentioning

confidence: 99%

Relationship Between Self-Efficacy and Burnout Among Nurses in Behbahan City, Iran

Alidosti¹,

Delaram²,

Dehgani³

et al. 2016

Women's Health Bull

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“…As shown in table 1, all the measures were reliable. To ensure consistency among variables and to avoid confusion, all items were measured using a 1-5 point Likert scale 45 . There is a common belief that e-CRM performance should be measured in terms of customer behaviors since they are main sources of value.…”

Section: Construct Measurementmentioning

confidence: 99%

Trust and Commitment: Do They Influence E-Customer Relationship Performance?

Noor

2012

ijecs

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Customer relationship management can help companies build lasting relationships with their customers. Today, CRM has dramatically changed because the internet can be used for CRM applications. Thus, Electronic Customer relationship management (e-CRM) is a comprehensive business and marketing strategy that integrates people, processes, technology and all business activities for attracting and retaining customers through the internet and mobile phones. E-CRM results in repeat purchases, word of mouth, retention, cross buying, brand loyalty and customer satisfaction. The keen competition in the communication and mobile phone service market place and the increasing numbers of mobile phone users worldwide has influenced researchers to investigate factors that contribute to e-CRM performance. This study investigates the influence of customer trust and commitment on e-CRM performance in the Jordanian mobile phone services industry. The analysis shows that customer trust and commitment were positively related to e-CRM performance.

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“…Service companies conduct employee performance in service, quality of service is an important part of understanding by client accounts. The importance of social context, such as trust and commitment explained (Bienstock & et al, 2003) and it is clear that organizational behavior of customer's perception of service quality can be affected by MPAC (Ackfeldt & Coote, 2005). However, there are several reasons why the OCB can be related to the customer's perception of service quality.…”

Section: Taxpayer Satisfaction and Loyalitymentioning

confidence: 99%

The Effects of Organizational Justice and Job Motivation on Organizational Citizenship Behavior and its Impact on Taxpayers

Ghazi

Jalali

2017

TAKSAD

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This study investigate the impact of organizational justice and job motivation on organizational citizenship behavior and its impact on satisfaction and loyalty of taxpayers.The statistical population of this study was formed by 7191 tax affairs of Tehran employees.Exploratory and confirmatory factor analysis method was used to evaluate the construct validity and standardization of research. Cronbach's alpha coefficient of questionnaire that calculated 0/97 was used to achieve Reliability of study. Therefore in this study, based on previous research and literature, the conceptual model and hypotheses were developed and tested on a sample of 401 person. Results of data analysis using structural equation modeling showed that all job related characteristics (except for feedback) on all aspects of job motivation, job motivation and organizational justice (except interactional justice) on OCB and Finally OCB is significant because of the satisfaction and loyalty of taxpayers and were confirmed.

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A study of organizational citizenship behaviors in a retail setting

Cited by 126 publications

References 39 publications

Relationship Between Self-Efficacy and Burnout Among Nurses in Behbahan City, Iran

Relationship Between Self-Efficacy and Burnout Among Nurses in Behbahan City, Iran

Trust and Commitment: Do They Influence E-Customer Relationship Performance?

The Effects of Organizational Justice and Job Motivation on Organizational Citizenship Behavior and its Impact on Taxpayers

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