A study of patients attending without appointments in an urban general practice.

Virji, A

doi:10.1136/bmj.301.6742.22

Cited by 27 publications

(6 citation statements)

References 5 publications

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“…Previous research suggests that younger people, 11 and patients in deprived areas, 12,13 are more likely to use same-day appointments, which is in line with the present findings. The relationship between the present findings and some other studies is less clear.…”

Section: Comparison With Existing Literaturesupporting

confidence: 82%

Impact of same-day appointments on patient satisfaction with general practice appointment systems

Sampson

Pickin²,

O’Cathain³

et al. 2008

Br J Gen Pract

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Section: Comparison With Existing Literaturesupporting

confidence: 82%

Impact of same-day appointments on patient satisfaction with general practice appointment systems

Sampson

Pickin²,

O’Cathain³

et al. 2008

Br J Gen Pract

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“…Most of these systems have been studied in reference to the various branches of medicine, but there is a paucity of literature related to pediatric dentistry. Most of these systems have concluded that though appointment scheduling does help to improve the quality of health care delivery, not all the systems may be patient friendly and patient satisfaction with these systems varies [ 12 , 13 , 15 , 16 ].…”

Section: Discussionmentioning

confidence: 99%

Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup

Katre

2014

International Journal of Dentistry

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Introduction. The practice of modern pediatric dentistry requires delivery of quality care in combination with adherence to excellent business as well as time management principles. A definite appointment schedule should be presented to the parents on the first or second appointment. More importantly, the prescribed schedule should be followed to the best of the professional abilities of the pediatric dentist. Aims. The aim of the study was to assess the co-relation between appointment scheduling and patient satisfaction in a pediatric dental setup with the objective of understanding the parameters related to appointment scheduling to increase patient satisfaction. Method. A total of 40 patients, who visited the Department of Pediatric and Preventive Dentistry, YMT Dental College & Hospital, for dental treatment were selected on a random basis. A questionnaire with a set of 6 questions with a rating scale of 1–5 to assess the patient satisfaction related to appointment scheduling was prepared. Results. A significant number of the patients were happy with the existing appointment scheduling system barring a few exceptions.

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“…), it is not entirely possible to eliminate no-shows (Barron 1980). On the other hand, strong links are found between a tendency to attend without an appointment and lower social class and perception of urgency by Taylor (1984) and Virji (1990). These findings suggest that a clinic that denies access to walk-ins may further disadvantage these groups.…”

Section: Adjustments For No-shows Walk-ins Urgent Patients Emergencie...mentioning

confidence: 92%

Outpatient Scheduling in Health Care: A Review of Literature

Çayırlı

Veral

2003

Production and Operations Management

800

539

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This paper provides a comprehensive survey of research on appointment scheduling in outpatient services. Effective scheduling systems have the goal of matching demand with capacity so that resources are better utilized and patient waiting times are minimized. Our goal is to present general problem formulation and modeling considerations, and to provide taxonomy of methodologies used in previous literature. Current literature fails to develop generally applicable guidelines to design appointment systems, as most studies have suggested highly situation‐specific solutions. We identify future research directions that provide opportunities to expand existing knowledge and close the gap between theory and practice.

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A study of patients attending without appointments in an urban general practice.

Abstract: Objective-To ascertain which social and psychological characteristics are associated with patients attending surgeries without appointments.Design-Prospective study of patients attending an urban centre group practice.

Cited by 27 publications

References 5 publications

Impact of same-day appointments on patient satisfaction with general practice appointment systems

Impact of same-day appointments on patient satisfaction with general practice appointment systems

Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup

Outpatient Scheduling in Health Care: A Review of Literature

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