Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup

Katre, Amar N

doi:10.1155/2014/453237

Cited by 14 publications

(9 citation statements)

References 11 publications

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“…Even though caregivers are favorably disposed towards caring for the elderly relatively [ 28 , 29 ], institutional care is still largely a rejected phenomenon [ 29 ] in most African settings, which is corroborated by our study findings. The acknowledgement of appointment scheduling to follow up cases is encouraging, as appointment scheduling has been identified to lie at the intersection of timely access to health care services and efficiency [ 30 ]. Agada and colleagues (2015) substantiate the realization and adoption on the need for effective appointment scheduling by advocating for a mixed block appointment rather than existing single block appointment systems [ 31 ].…”

Section: Discussionmentioning

confidence: 99%

Appraisal of primary health care services in federal capital territory, Abuja, Nigeria: how committed are the health workers?

Obembe¹,

Osungbade²,

Ibrahim³

2017

Pan Afr Med J

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IntroductionThe primary health care model was declared as the appropriate strategy for ensuring health-for-all. However up till date, very few studies have assessed the services provided by primary health centres in terms of its basic components. This study aimed to appraise health services provided and to estimate the commitment of the health workers in selected primary health care centres within Abuja Nigeria.MethodsA cross sectional study was utilized to obtain information from 642 health workers across 6 area councils of the Federal Capital Territory, Nigeria. Data collection was performed using pre-tested, structured, interviewer-administered questionnaires and data were analyzed at 95% level of significance using SPSS version 17.0.ResultsOur study participants were largely females (58.6%), Christians (63.2%) and aged 30-39 years (40.0%). Health services offered in centres were adequate in all components of PHC except for mental health (23.7%) and care of the elderly (43.0%). Conduct of home visits was least practiced by health workers (83.8%) compared to the use of patient appointments (96.4%) and conducting staff outreach activities (94.9%). Commitment was three times more likely when service was related to health promotion and education (OR = 2.52; CI = 1.23-5.18); nutrition education (OR = 3.13; CI = 1.13-8.68).ConclusionHealth workers in primary health centres of the federal capital territory still provide sub-optimal services with respect to mental health and care of elderly. Concerted efforts and unrelenting political will to strengthen mental and geriatric health components are recommended.

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Section: Discussionmentioning

confidence: 99%

Appraisal of primary health care services in federal capital territory, Abuja, Nigeria: how committed are the health workers?

Obembe¹,

Osungbade²,

Ibrahim³

2017

Pan Afr Med J

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“…Other studies found that the most important reason for attending these clinics is low cost of service. [23242526]…”

Section: Discussionmentioning

confidence: 99%

Parents′ satisfaction with pediatric dental care provided by dental college, Riyadh

Almutairi¹

2016

J Int Soc Prevent Communit Dent

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Aims and Objectives:To evaluate the level of parents’ satisfaction with pediatric dental care provided by dental students at the College of Dentistry and explore the factors associated with various parents’ demographics.Materials and Methods:A cross-sectional study was conducted among parents (n = 150) whose children received dental care in dental colleges in King Saud University (KSU) in Riyadh. The parents were asked to fill a self-administered dental satisfaction questionnaire between Februry and April 2016. Data were recorded and analyses using the Statistical Package for the Social Sciences Version 20 (SPSS Inc., Chicago, IL, USA).Results:Results indicated that only 10.7% of the parents strongly agreed that before being seen they had to wait for a long time in the waiting area, and 36% strongly agreed that one of the causes for which they went to the KSU dental college is that there were inadequate pedodontics in their region. More than half of parents (60%) strongly agreed that the KSU dental clinic is up to date and very modern.Conclusions:The results indicate that the pediatric department has been successful in achieving parents’ satisfaction with dental students, their treatment, as well as operational aspects related to access. There was a strong degree of satisfaction from parents regarding the KSU dental college being modern and up to date.

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“…A strong inverse relationship between patient satisfaction and waiting time has been also demonstrated by many studies. [49][50][51][52] Therefore, there was room for improvement for referral patients as well as in the dual-referral system. Which makes it possible for doctors to spend more energy on patients to improve their experience.…”

Section: Discussionmentioning

confidence: 99%

<p>Outpatients’ Satisfaction in the Context of 10 Years of Health-Care Reform: A Cross-Sectional Study of Tertiary Hospitals in Shiyan, China</p>

Chen¹,

Jia²,

Ke³

et al. 2020

PPA

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These authors contributed equally to this workPurpose: This study aimed to evaluate outpatient satisfaction in tertiary hospitals in Shiyan, China, to predict which items had highest priorities for outpatient satisfaction, and to identify population groups on which the medical institutions should focus. Patients and Methods: A cross-sectional survey was conducted at three tertiary hospitals in Shiyan city of China, from March to June 2018. An 18-item outpatient satisfaction questionnaire was applied. We conducted matrix analysis to describe the distribution of satisfaction score and the degree of influence of the items. Outpatient satisfaction was classified into the lowest and highest groups according to the 80/20 rule. Logistic regression model was used to identify demographic factors which might influence outpatient satisfaction. Results: A total of 2109 valid questionnaires were completed. The "waiting time", "diagnosis and treatment time" and "medical charges" items showed relatively higher degrees of influence but earned lower levels of satisfaction. Outpatients with a college level or above educational background (AOR=1.36, 95% CI=1.03-1.79) and with a family per-capita monthly income (FPMI)>7000 CNY (AOR=3.30, 95% CI=1.60-6.81) were more prevalent in the lowest satisfaction group. Outpatients with college level or above education background (COR=0.77, 95% CI=0.60-0.99), FPMI of 3001-5000 CNY (AOR=0.76, 95% CI=0.60-0.96), non-local residents (AOR=1.48, 95% CI=1.07-2.04), and urban workers with medical insurance (AOR=1.74, 95% CI=1.27-2.39) were more prevalent in the highest satisfaction group. Conclusion: The survey indicated that "long time to wait for treatment", "short treatment time", and "medical charges too expensive" were the top three aspects that need to be improved with priority by medical institutions. Education level, income level, residence and type of health insurance were the sociodemographic characteristics that significantly affect the outpatient satisfaction in tertiary hospitals. These factors need to be paid more attention by healthcare professionals to improve the patients' satisfaction.

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Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup

Cited by 14 publications

References 11 publications

Appraisal of primary health care services in federal capital territory, Abuja, Nigeria: how committed are the health workers?

Appraisal of primary health care services in federal capital territory, Abuja, Nigeria: how committed are the health workers?

Parents′ satisfaction with pediatric dental care provided by dental college, Riyadh

<p>Outpatients’ Satisfaction in the Context of 10 Years of Health-Care Reform: A Cross-Sectional Study of Tertiary Hospitals in Shiyan, China</p>

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