A study on customer awareness towards internet banking-with reference to tumkurdistrict

Mathiyarasan, M.; Chitra, V.

doi:10.5958/2319-1422.2019.00011.0

Cited by 7 publications

(4 citation statements)

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“…The result shows that e-Samsat contributors are aware of the need for accessible communication. This Internet network makes access to websites easier for taxpayers anywhere and anytime to increase their intention to use this service (Mathiyarasan & Chitra, 2019). By increasing their awareness of e-Samsat services as an online service, they can use it easily.…”

Section: Resultsmentioning

confidence: 99%

“…Its information system quality can increase taxpayers' confidence and intention to use e-Samsat services. The quality of this system should meet the needs of users (Mathiyarasan & Chitra, 2019). The next step is to educate taxpayers or people regarding this system.…”

Section: Resultsmentioning

confidence: 99%

“…The previous researchers use eleven variables in their test: accessibility, compatibility, usability, power, social impact, reliability, risk, website functionality, alliance resources, service, and the personal knowledge of how internet banking is used. Compatibility has a significant effect on Internet banking (Mathiyarasan & Chitra, 2019). Moreover, previous research also explores the mediation role, such as taxpayers' understanding of tax socialization, the benefit of tax identification numbers, service quality, and taxpayer enforcement.…”

Section: Introductionmentioning

confidence: 99%

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The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia

Ambarwati

Astuti

Dijaya

et al. 2021

Binus Business Review

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E-Samsat offers the service regarding motorized vehicle tax payment online. Still, in its implementation, it does not have many users. It is due to the community's lack of awareness and the advantages that it can offer. The research aimed to analyze the determinant factors in using the e-Samsat service in East Java. The effects of each variable (trust, awareness, ease of use, and intention to use) on each other were examined. The research was conducted at Samsat joint office in Surabaya because it was the area with the largest motorized vehicle in East Java. The research applied a quantitative approach. There were 200 respondents who were users of the service. They were selected using the cross-section technique through questionnaires. Then, data analysis used the Partial Least Square Structural Equation Modeling (PLS-SEM) approach. Data analysis results indicate that almost all hypotheses are acceptable and have a significant effect on each other. However, trust does not have a significant effect on the intention to use. The analysis of these factors can be recommended to increase the acceptance of e-Samsat services in East Java. The research can help the government to make decisions related to e-government, create technological innovations that facilitate payments, and improve e-Samsat services quality.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia

Ambarwati

Astuti

Dijaya

et al. 2021

Binus Business Review

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show abstract

“…TheprocessofbankinghasbeenredefinedcompletelyaftertheestablishmentofE-bankingtoawhole newlevel (Ghali,2021).Netbankingisverysoongoingtotakeovertheconventionalbankingsystem (Bansalet.al,2020).ThegrowingnumberofinternetusersinIndiaprovidesagreateropportunity fortheonlineretailmarketwiththeadventofvariouspaymentmethodslikenetbanking,mobile apps,walletpaymentssystems,etc., (Jain,2020;MathewandMishra,2014).InIndia,wehavequite 900millionmobileusers'howeverstillmobilebankingisemployedbymoreorless40millionbank customers (Mathiyarasan and Chitra, 2019). After demonetization, the covid-19 pandemic is the secondcriticalsituationthathasledtoa5%growthinmobilebankingjustinaperiodof3months fromJanuary2020toMarch2020andisfurtherexpectedtogrowevenmore(Mathai&Raju,2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Consumer Perception of Internet Banking and Mobile Banking Using Twitter Analytics

Thangavel¹,

Thangavel²,

Ramanujam

et al. 2022

International Journal of Sociotechnology and Knowledge Development

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Mobile and Internet banking have introduced a new way of monetary transactions without the need for physical presence. This research proposes to analyze the sentiments of people regarding digital transactions, Mobile and Internet banking. The explosion of Internet usage and the huge funding initiatives in electronic banking has drawn the attention of researchers towards Internet and mobile banking. This study focuses on customer value perceptions of the Internet and mobile banking in India. The recent and forecasted Digital India scheme shows high growth in e-banking in India. The demographic, attitudinal, and behavioral characteristics of mobile bank users were examined. In this study, datasets obtained from Twitter were used. After extensive and repeated analysis, it is found that both Mobile and Internet banking are well received, the number of positive Tweets, especially regarding mobile banking, is much higher than that of Internet banking. This leads to the interpretation that people find mobile banking easier and safer, especially during the ongoing COVID-19 pandemic.

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Online Banking of Islamic Banks: The Customer’s Perceptions in Kelantan

Muhammad

Muhamad

Doktoralina

et al. 2022

Lecture Notes in Networks and Systems

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A study on customer awareness towards internet banking-with reference to tumkurdistrict

Cited by 7 publications

References 0 publications

The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia

The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia

Consumer Perception of Internet Banking and Mobile Banking Using Twitter Analytics

Online Banking of Islamic Banks: The Customer’s Perceptions in Kelantan

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