A Study on Service Quality Perspectives and Customer Satisfaction in New Private Sector Banks

Ragavan, N.

doi:10.9790/487x-0722633

Cited by 5 publications

(1 citation statement)

References 21 publications

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“…According to Ajzen (1991) [91], attitudes affect intentions, while the more favorable the attitude the greater the intention to execute the behavior. Empirical evidence demonstrates a significant relationship between organic food products, attitudes and purchase intentions [92][93][94][95]. For instance, Van Doorn and Verhoef (2011) [96] provide evidence that consumers express high purchase intentions towards sustainable food products with high quality.…”

Section: Abr and Pimentioning

confidence: 99%

“White” Space and Organic Claims on Food Packaging: Communicating Sustainability Values and Affecting Young Adults’ Attitudes and Purchase Intentions

Margariti

2021

Sustainability

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The development of organic food products has proliferated over the past few decades, alongside the use of “white” space on products’ packaging as an element that communicates quality and sustainability values. Despite a growing interest towards green products, sustainable business practices and aesthetics, there is not enough evidence on how specific design elements (i.e., “white” space) of organic food packaging could affect consumers’ brand perceptions, attitude towards the brand (Abr) and purchase intentions (PI). The present study seeks to unveil the role of “white” space as a packaging design element on the effectiveness of organic food products. Based on a content analysis of 406 international packaging designs it establishes the widespread coexistence of organic products with extended, in shades of gray “white” space. A between-subjects experiment with 305 young adults builds on the associations between “white” space and sustainability, and provides evidence on the proposed serial mediation model with perceived naturalness, quality and trustworthiness, and Abr as mediators in the relationship between organic food products and PI, especially when the packaging uses extended “white” space. Pertinent managerial implications with respect to effective packaging design that promotes sustainability values and generates positive attitudes and behaviors towards organic foods are underlined.

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Section: Abr and Pimentioning

confidence: 99%

“White” Space and Organic Claims on Food Packaging: Communicating Sustainability Values and Affecting Young Adults’ Attitudes and Purchase Intentions

Margariti

2021

Sustainability

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The integration of the third generation balanced scorecard with a student loyalty model to enhance financial performance in higher education

Farag

El-Kady

Hussainey

2017

IJAAPE

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In these positions she has taught a wide range of accounting and finance courses at undergraduate and postgraduate levels, and held significant administration responsibilities in managing MBA and CMA programmes in Accounting and finance at universities in Egypt. In addition, she was an executive vice general chair of conferences and seminars in Accounting & Finance at CIC University and director of graduation projects programme for students undertaking accounting and finance programmes at MSA University. Professor Mamdouh Elkady is a Professor of mathematics at Helwan sciences faculty, Helwan University (Egypt). He holds an academic position at Canadian International College (Egypt), he is a vice president at CIC, in Egypt, Prior to this he has held academic position at Saudi Arabia, in these positions he has taught a wide range of Mathematics and operation research courses at undergraduate and postgraduate levels, in addition, he has supervised many PhD theses in that field. He also a member at board of editorial in high ranked mathematics journals.

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Client relationship management in banking: A case of emerging market

Allan

Ali

Shaban

et al. 2021

JGR

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The aim of this study is to identify the level of gap extended between management perceptions of clients’ expectations, and clients’ expectations for service quality dimensions in the Jordanian commercial banks. The study also investigates the impact of combined service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy, and online services) on management’s and clients’ expectations. In order to achieve the objectives of the study, a quantitative study was conducted and a convenience sampling was taken by distributing questionnaires to commercial bank managements and clients during the period of 2018–2019. In total, the researchers had: 362 clients and 168 managers. The study findings were analyzed by using the statistical packages for social sciences (SPSS Statistics V22.0). After testing the hypotheses using various techniques, it was found that there is a difference between management perceptions of clients’ expectations and clients’ expectations of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy, and online services). Also, it found that combined service quality dimensions as independent variables have a significant impact on management perceptions of clients’ expectations and clients’ expectations of service quality dimensions as dependent variables.

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A Study on Service Quality Perspectives and Customer Satisfaction in New Private Sector Banks

Cited by 5 publications

References 21 publications

“White” Space and Organic Claims on Food Packaging: Communicating Sustainability Values and Affecting Young Adults’ Attitudes and Purchase Intentions

“White” Space and Organic Claims on Food Packaging: Communicating Sustainability Values and Affecting Young Adults’ Attitudes and Purchase Intentions

The integration of the third generation balanced scorecard with a student loyalty model to enhance financial performance in higher education

Client relationship management in banking: A case of emerging market

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