A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka

Abstract

The paper aims to determine the interdependence between quality ratings and the level of satisfaction of Rijeka’s inhabitants with the city’s public urban transport system. The purpose of the study is to identify the effects that the individual elements of citizens’ satisfaction with public urban transport services have on public urban transport quality ratings. To accomplish the study’s objective and purpose, and to prove the main hypothesis that there is a statistically strong and positive relationship between quality ratings and satisfaction with public urban transport, numerous scientific methods have been applied, in particular the survey method, the method of analysis and synthesis, and the methods of descriptive and inferential statistics. The study’s main finding points to the low quality of Rijeka’s public urban transport system and to the low level of satisfaction of citizens with the system. A statistically strong and positive relationship was found between quality ratings and the satisfaction of citizens with public urban transport services. Citizens are the least satisfied with the frequency of public transport intensity and the availability of urban transport in evening.

An Estimate of the Number of Accidents and Serious Accidents in Railway Traffic

“…Safety is an essential component of the definition of sustainability (Torok and Pauer, 2022). Transport safety as a modern phenomenon in transport (Pupavac, 2009) is also an important factor in the competitiveness of railway transport in the transport market. In order to provide continuous service and optimum reliability, the rail industry must assure its safety against accidents occurring on its property (El-Koursi and Bruyelle, 2016).…”