A Study on the Relationship among Service Quality, Customer Satisfaction and Reuse Intention of Intelligent Delivery Service in China Focusing on the Use of Smart Express Box

Li, Xiang; Huang, Shengyun; Shim, Sang-Ryul

doi:10.15798/kaici.2020.22.4.43

Cited by 1 publication

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“…Elhedhli took FedEx as an example and studied this company from an end network optimization perspective based on the principle of operations research [4] and analysis of competition, and put forward countermeasures and suggestions from a regulation perspective [5]. Many studies abroad have recently focused on express delivery research [6][7][8], including the use of drones for delivery [9] and the quality of express delivery services [10]. The express delivery industry has a relatively long history in western countries and there is a large amount of informatization in this field.…”

Section: Introductionmentioning

confidence: 99%

Patterns and Influencing Factors of Express Outlets in China

Zhang

2022

Sustainability

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China’s express delivery industry has developed rapidly in the past decade, and the spatial distribution of express delivery outlets can reflect variations in regional development to a certain extent. Previous studies lacked point of interest (POI) data as the research object to analyze the limitations of express delivery outlets, and also lack a focus on the patterns that specifically occur in China. This study implemented spatial analysis methods such as nearest neighbor index, kernel density, and exploratory spatial data analysis to explore the spatial distribution patterns and characteristics of China’s express outlets, and used geographic detector factor detection to objectively analyze the factors that affect their distribution. The following are the main conclusions of this study: (1) in China, express delivery outlets are more abundant in the east and sparser in the west; (2) the local agglomeration of express outlets presents a concentric structure, and outlier clusters appeared in the northeast and central regions; (3) the distribution of the express outlets resulted from the combined action of multiple factors (e.g., population factors, etc.). Our study not only explores and analyzes the overall situation in China but also broadens the scope of express outlet research.

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Section: Introductionmentioning

confidence: 99%

Patterns and Influencing Factors of Express Outlets in China

Zhang

2022

Sustainability

View full text Add to dashboard Cite

show abstract

A Study on the Relationship among Service Quality, Customer Satisfaction and Reuse Intention of Intelligent Delivery Service in China Focusing on the Use of Smart Express Box

Cited by 1 publication

References 0 publications

Patterns and Influencing Factors of Express Outlets in China

Patterns and Influencing Factors of Express Outlets in China

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