A Survey of Employee Perceptions of Information Privacy in Organizations.

Woodman, Richard W.; Ganster, Daniel C.; Adams, Jerome; McCuddy, Michael K.; Tolchinsky, Paul D.; Fromkin, Howard L.

doi:10.2307/256087

Cited by 48 publications

(11 citation statements)

References 8 publications

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“…Typically, more personally defining or identifying items, such as social security number [17], financial data [21] or medical data [20] are perceived as more sensitive; however, sensitivity assessments can vary with the situation [4]. Collection, storage, and use of more sensitive items are associated with feelings of discomfort [20] and perceptions of privacy invasion [18] [19]. Consequently, individuals are more likely to omit or falsify [17] [22] data they consider sensitive.…”

Section: Managing Disclosure Of Personal Datamentioning

confidence: 99%

“…Relevance of a data request is related to the perceived data needs of the receiver in that context and whether the expected usage of the data is perceived as legitimate [25] [26]. Lower relevance or legitimacy of a data request is associated with a higher privacy cost [23] and feelings of privacy invasion [19] [24]. Lower perceived relevance of a data request has not been associated with privacy protection behaviours.…”

Section: Managing Disclosure Of Personal Datamentioning

confidence: 99%

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“Fairly Truthful”: The Impact of Perceived Effort, Fairness, Relevance, and Sensitivity on Personal Data Disclosure

Malheiros

Preibusch

Sasse

2013

Trust and Trustworthy Computing

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Abstract. While personal data is a source of competitive advantage, businesses should consider the potential reaction of individuals to certain types of data requests. Privacy research has identified some factors that impact privacy perceptions, but these have not yet been linked to actual disclosure behaviour. We describe a field-experiment investigating the effect of different factors on online disclosure behaviour. 2720 US participants were invited to participate in an Amazon Mechanical Turk survey advertised as a marketing study for a credit card company. Participants were asked to disclose several items of personal data. In a follow-up UCL branded survey, a subset (N=1851) of the same participants rated how they perceived the effort, fairness, relevance, and sensitivity of the first phase personal data requests and how truthful their answers had been. Findings show that fairness has a consistent and significant effect on the disclosure and truthfulness of data items such as weekly spending or occupation. Partial support was found for the effect of effort and sensitivity. Privacy researchers are advised to take into account the under-investigated fairness construct in their research. Businesses should focus on non-sensitive data items which are perceived as fair in the context they are collected; otherwise they risk obtaining low-quality or incomplete data from their customers.

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Section: Managing Disclosure Of Personal Datamentioning

confidence: 99%

Section: Managing Disclosure Of Personal Datamentioning

confidence: 99%

“Fairly Truthful”: The Impact of Perceived Effort, Fairness, Relevance, and Sensitivity on Personal Data Disclosure

Malheiros

Preibusch

Sasse

2013

Trust and Trustworthy Computing

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“…Research in psychology suggests that individuals seek privacy to maintain self-identity, establish personal boundaries, and avoid unwanted disclosure and intrusion [23, Downloaded by [Texas A & M International University] at 00:24 17 August 2015 24]. In many experimental and organizational settings, people are found to perceive privacy invasions when they are not granted sufficient control on the solicitation, storage, use, and disclosure of various types of personal information [15,63,69]. Such perception may deter them from taking part in transactions that involve personal information solicitation [8,62].…”

Section: Theory and Hypothesesmentioning

confidence: 99%

Overcoming Online Information Privacy Concerns: An Information-Processing Theory Approach

Hann

Hui

Lee

et al. 2007

Journal of Management Information Systems

362

216

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“…A few other authors have also considered the government's increasing use of computers for purposes of control and surveillance (e.g., [5,19,28]). However, other than some recent work in the domain of targeted marketing (e.g., [6]) and some 1980s research into personnel and related topics (e.g., [35]), little of the recent effort has been directed toward privacy issues in the commercial sector. As businesses increasingly use personal information to gain strategic advantage, new privacy concerns naturally emerge.…”

Section: ® Business Computingmentioning

confidence: 99%

“…Table 6 shows the percent-9Some studies in other fields (e.g., personnel research) have utilized different types of information and have' found that individuals display varying thresholds of sensitivity toward such types. (See, for example, [35]). Such work should be extended into the policy domain, where consistency with corporate approaches can be measured.…”

Section: Policy Weaknessesmentioning

confidence: 99%

Privacy policies and practices

Smith¹

1993

Commun. ACM

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How are corporations handling sensitive personal information today? How are they crafting the policies and practices that govern the use of such information? This article establishes a new foundation for examining information privacy issues process through which information privacy policies and practices are created in corporations and then reviewing corporate approaches to information privacy in light of implied societal expectations.The findings of this study are sobering. Corporations that routinely handle personal information (medical, financial, purchase records) operate without policies in many areas. Even where policies do exist, they often conflict with practices in the organization. New technologies enable applications that were previously impractical, but appropriate behaviors have yet to be clarified [15]. Operating in such a vacuum, executives often face dilemmas about the use of personal information. These dilemmas are resolved within the organizational environment, influenced by the executives' concepts of right and wrong: a process of navigation through a corporate "moral maze" [14].This study suggests that executives rarely take a proactive stance in creating information privacy policies in this ambiguous environment. They wait until some external event-often, a threat of legislative action-forces them to act. For some period, then, the organization is in a "drift by first assessing stage," so that many employees-especially those in information systems (IS) ranks--experience what might be called "emotional dissonance" in dealing with their organization's information handling. These employees are disturbed by many things they see, but are reluctant to confront the organizational mores surrounding information use.A growing concern. Information privacy may prove to be the most important ethical issue of the information age [21]. After a flurry of activity surrounding information privacy in the early and mid-1970s, the topic then garnered little public attention for several years. However, in the early 1990s, information privacy is of renewed interest to legislators and the media. This attention and the increasing impact of information technology (IT) on daily life have resulted in public concern about threats to personal privacy reaching an all-time high. In 1991 surveys of American public opinion, 79% of respondents reported they were "very concerned" or "somewhat concerned" about threats to personal privacy--as compared to a figure of 64% in 1978 [9].It is disconcerting that, when public concern is at a historically high the value-laden level, executives in industries handling personal information (insurance, credit granters, banks and thrifts, and direct marketers) overwhelmingly reported in a 1990 opinion survey sponsored by Equifax Inc. that, rather than take a leadership position, they wanted to adopt privacy policies only when a consensus had developed in their industry or laws had been passed [8]. This suggests a disparity between society's concerns about privacy and industry's response.This ...

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A Survey of Employee Perceptions of Information Privacy in Organizations.

Cited by 48 publications

References 8 publications

“Fairly Truthful”: The Impact of Perceived Effort, Fairness, Relevance, and Sensitivity on Personal Data Disclosure

“Fairly Truthful”: The Impact of Perceived Effort, Fairness, Relevance, and Sensitivity on Personal Data Disclosure

Overcoming Online Information Privacy Concerns: An Information-Processing Theory Approach

Privacy policies and practices

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