A Survey on Expediency of Cloud Computing Integration into African Universities

Abstract

This paper aimed to discuss the perceptions held by employees towards the objectives of the system employed in their organization to assess their service interactions with customers, their perceptions of fairness of the system, and how such fairness relates to their satisfaction with the assessment outcomes. The study's population, consisting of employees working within service assurance call centres situated in Bloemfontein, Cape Town and Gauteng comprised of 117 respondents. To achieve the paper's objective the researchers used a self-administered questionnaire and the data collected was managed and analysed using the Statistical Package for the Social Sciences (SPSS). The findings of the study indicated that employees perceive the uses of assessing their service interactions with customers as both developmental and administrative, perceive fair outcomes and procedures used in determining the outcomes, they are satisfied with assessment outcomes, view the system used to assess their interactions as effective and trustworthy.

Unlocking educational frontiers: Exploring higher educators' adoption of google workspace technology tools for teaching and assessment in Lesotho dynamic landscape

“…For instance, students can access a wealth of educational materials, research articles, e-books, and multimedia content online, expanding their learning opportunities beyond what is available in traditional textbooks [ 18 , 19 ]. Furthermore, cloud-based services are accessible and flexible [ 20 , 21 ]. Numerous empirical studies have explored the utilization of Google Apps among instructors and students in higher educational institutions, and the results indicate that these apps bring noticeable academic improvements and provide users with twenty-first-century technological skills [ 22 , 23 , 24 ].…”

“…Lesotho is an exceptional case for studying the need for more research on Google Workspace tools in higher education in Southern Africa. In the broader context of Africa, there are limited studies specifically examining cloud computing and Google Workspace tools in higher learning, with only a few available works [ 25 , 26 , 27 , 28 , 29 , 21 ]. Therefore, the research landscape in this region provides a unique opportunity to explore the implications and potential of Google Workspace tools in higher learning.…”