A Survey on Satisfaction of Type 2 Diabetes Patients with Different Demographic Variables to Medical Services

Abstract

Taking Type 2 diabetes as the research object, and through questionnaire interviews, this study sought to determine the degree of satisfaction of patients with different attributes with medical services according to the distribution of demographic variables. Finally, the statistical results were taken as the reference basis for medical personnel to provide care to patients. Regarding the questionnaire survey, the questionnaire items were designed through face-to-face interviews aiming at their medical treatment process, thus, patients could truly reflect their feelings. This study used the SPSS statistical software (IBM, Armonk, New York, NY, USA) for analysis, and the results show that: (1) Patients of different genders had different degrees of satisfaction with medical services. (2) The difference in age, monthly disposable income, occupational category, and education level had no significant effect on service satisfaction. (3) The research subjects were all on the high side regarding their satisfaction with the service provided by medical facilities. This study is a pilot study, and it is hoped it will be used as a guideline for improving patient care quality in the future, thus, reducing the occurrence of diabetic complications through better medical care. The long-term goal is to continuously improve care and medical service quality, thus, reducing the waste of medical resources.

The effectiveness of daily humanistic care in pharmaceutical care of patients with type 2 diabetes

“…[ 16 ] Satisfaction of patients was evaluated using 5-point system medical treatment process (very satisfied: 5 points; satisfied: 4 points; no comment: 3 points; dissatisfied: 2 points; very dissatisfied: 1 point). [ 17 ] Quality of life was accessed using 5 domains included energy, memory, diet, sex, and finance as described previously. [ 18 ] Systolic blood pressure (SBP) and diastolic blood pressure (DSP) were measured using the Spacelabs ambulatory BP monitor 90207 (Redmond, Wash).…”

Selected Papers from 2019 IEEE Eurasia Conference on Biomedical Engineering, Healthcare and Sustainability (IEEE ECBIOS 2019)

“…Drug safety concerns should be closely monitored in elderly patients with the abovementioned conditions. Tu et al reported "A Survey on Satisfaction of Type 2 Diabetes Patients with Different Demographic Variables to Medical Services" [9]. This study used the SPSS statistical software (IBM, Armonk, New York, NY, USA) for analysis, and the results show that: (1) Patients of different genders had different degrees of satisfaction with medical services.…”

Genetic Algorithm Based Automatic Out-Patient Experience Management System (GAPEM) Using RFIDs and Sensors

“…The survey was planned using face to face interviews. The questions were about different attributes of the hospital services to check whether a patient is happy with the hospital or not [23].…”