A systematic literature review of empirical research in Lean and Six Sigma in healthcare

Henrique, Daniel Barberato; Filho, Moacir Godinho

doi:10.1080/14783363.2018.1429259

Cited by 135 publications

(131 citation statements)

References 52 publications

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“…Several authors underlined the importance to have a holistic view of the Lean (Crute, Ward, Brown & Graves, 2003;Graban, 2011;Henrique & Filho, 2018;Holweg, 2007). However, for them to have a holistic view consists in implanting Lean in the whole system and not in the particular process.…”

Section: Discussionmentioning

confidence: 99%

“…In the hospital domain, Henrique and Filho (2018) found that the majority of the work cited no continuous improvement methodology to carry out their implementations, they also stressed that the Lean is the continuous improvement approach with the most significant number of articles without any methodology to follow. Moreover, a few articles, describing some aspects of sustainability, described the situation after 24 months of Lean implementation.…”

Section: Lean Understanding In the Literaturementioning

confidence: 99%

“…On the other hand, Henrique and Filho (2018) stated that there is an immediate need for empirical research in the hospital domain, which describes not only the tools that have been applied and the results that have been achieved, but also how have been executed. Henrique and Filho (2018) indicated that future research could explore the relations between the non-use of a methodology and the loss of sustainability and the failures of the Lean implementation.…”

Section: Lean Understanding In the Literaturementioning

confidence: 99%

“…Lean manufacturing was originally developed in Japan by Toyota, where it was known as the Toyota Production System (Herron & Hicks, 2008). Krafcik (1988) is the first who used the term Lean in an attempt to generalize Toyota's work but it was thanks to Womack, Jones and Roos (1990), the term "Lean manufacturing" or "Lean production" became favorite for designating the Toyota production system as a new manufacturing paradigm unlike Fordism (Danese, Manfè & Romano, 2018;Henrique & Filho, 2018). Although the Lean concept was born more than 20 years ago, the attraction of the Lean as a field of research continues to grow (Danese et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

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A domain model for capturing knowledge of the Lean approach

Tiamaz

Souissi²

2019

JIEM

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Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired objectives.Design/methodology/approach: The objective of this paper is to clarify Lean approach by proposing a domain model that describes Lean concepts and the relations between them. The development of this model consists in following the steps: (i) identification of concepts, (ii) identification of relations, and (iii) construction of model.Findings: This paper proposes a domain model to provide a clearer vision that improves and unifies the understanding of Lean approach to ensure its effective application to business processes.Originality/value: The domain model allows to remove any ambiguity and to successfully implement the Lean approach in order to achieve the desired objectives by emphasizing its concepts and the relationships between them.

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Section: Discussionmentioning

confidence: 99%

Section: Lean Understanding In the Literaturementioning

confidence: 99%

Section: Lean Understanding In the Literaturementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A domain model for capturing knowledge of the Lean approach

Tiamaz

Souissi²

2019

JIEM

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“…There is a growing body of research regarding the applications and potential benefits of LM principles in healthcare; however, much of this research is sourced from hospitals in developed countries, with very limited research in other contexts. 10 In particular, a recent review of the literature found that there was limited research on this topic being conducted in the GCC region. 11 In Oman, Al Farsi et al recommended that lean improvement pilot projects be undertaken so as to guide the development of a national strategy for implementing LM principles in the healthcare sector.…”

mentioning

confidence: 99%

Go Lean, Get Leaner: The application of lean management in Omani healthcare

Al‐Farsi¹,

Al-Balushi²

2019

Sultan Qaboos Univ Med J

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Alexa, what do we know about conversational commerce? Insights from a systematic literature review

Lim

Kumar

Verma

et al. 2022

Psychology and Marketing

150

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Conversational agents are systems with human‐like features that can be deployed in service settings and are fast emerging as the future of online commerce. Considering the importance and proliferation of conversational commerce, it is opportune to take stock of the field's research from a bird's eye view to guide understanding of its current and future progress. In this regard, the goal of this study is to review the performance and intellectual structure of conversational commerce. To do so, this study conducts a comprehensive and systematic review of 722 publications on conversational commerce using the Scientific Procedures and Rationales for Systematic Literature Reviews protocol and a collection of bibliometric analysis techniques consisting of performance analysis and science mapping (e.g., content analysis, keyword co‐occurrence analysis, and bibliographic coupling). In doing so, this study reveals the performance (e.g., publication and citation trends, and top sources, publications, and authors) and the major theories and themes in the intellectual structure of the field. The study concludes with a conceptual framework depicting the constructs (e.g., antecedents, mediators, moderators, consequences, and enablers) of employing conversational agents for commerce and service delivery, as well as suggestions for its future research.

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A systematic literature review of empirical research in Lean and Six Sigma in healthcare

Cited by 135 publications

References 52 publications

A domain model for capturing knowledge of the Lean approach

A domain model for capturing knowledge of the Lean approach

Go Lean, Get Leaner: The application of lean management in Omani healthcare

Alexa, what do we know about conversational commerce? Insights from a systematic literature review

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