A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective

Pereira, Vijay; Hadjielias, Εlias; Christofi, Michael; Vrontis, Demetris

doi:10.1016/j.hrmr.2021.100857

Cited by 177 publications

(81 citation statements)

References 150 publications

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“…Concerning the selection of the articles, we followed examples of existing state-of-the-art systematic reviews (e.g. Pereira et al. , 2021; Baima et al.…”

Section: Methodsmentioning

confidence: 99%

“…Concerning the selection of the articles, we followed examples of existing state-of-the-art systematic reviews (e.g. Pereira et al, 2021;Baima et al, 2021;Christofi et al, 2017;Vrontis et al, 2021). We applied a filter by articles (excluding conference and seminar papers, books, and book chapters) published in leading peer-reviewed journals, written in English to ensure the quality of studies included in our review (Vrontis et al, 2021).…”

Section: Data Extraction Processmentioning

confidence: 99%

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Cryptocurrency adoption: a systematic literature review and bibliometric analysis

Sousa

Calçada

Rodrigues

et al. 2022

EMJB

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PurposeCryptocurrencies put consumers at the heart of a potential revolution by shifting central authority to a distributed peer-to-peer monetary system. This study aims to perform a systematic literature review and bibliometric analysis within the topic of cryptocurrencies and consumer trust.Design/methodology/approachThe Web of Science database has been selected, and the analyses performed allowed us to identify five research trends obtained from the bibliographic coupling analysis: (1) Understanding consumer's (non)acceptance of cryptocurrencies, (2) Ethical aspects and trust in cryptocurrencies, (3) Blockchain technology as a trust-free technology, (4) The blockchain/trust economy, and (5) Blockchain technology: challenging trust.FindingsFindings uncover the intellectual structure in the field of cryptocurrencies and consumers' trust and offer insights on the pros and cons of consumers' willingness to trust the digital currency.Originality/valueThe study proved a great gap in the current literature in linking cryptocurrencies and trust theories in a consumer context. The authors also outline several gaps that allowed us to propose future research guidelines.

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“…Concerning the selection of the articles, we followed examples of existing state-of-the-art systematic reviews (e.g. Pereira et al. , 2021; Baima et al.…”

Section: Methodsmentioning

confidence: 99%

Section: Data Extraction Processmentioning

confidence: 99%

Cryptocurrency adoption: a systematic literature review and bibliometric analysis

Sousa

Calçada

Rodrigues

et al. 2022

EMJB

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“…CSR initiatives trigger companies to be robust and profitable through the strengthened bond between employees and the company itself (Anguilera et al, 2007). The relationship between employee and company becomes increasingly interconnected by increasing the former's sense of belonging to the latter (Rosso et al, 2010;Hulin, 2014;Pereira et al, 2021;Magni et al, 2021). Indeed, following the principle of sensemaking (Laroche, 1996), the study conducted by Aguinis and Glavas (2019) shows how individuals proactively experience CSR through their work.…”

Section: Introductionmentioning

confidence: 99%

“…The relationship between employee and company becomes increasingly interconnected by increasing the former's sense of belonging to the latter (Rosso et al. , 2010; Hulin, 2014; Pereira et al. , 2021; Magni et al.…”

Section: Introductionmentioning

confidence: 99%

Shedding light on the impact of financial literacy for corporate social responsibility during the COVID-19 crisis: managerial and financial perspectives

Stella

Cervellati

Magni

et al. 2022

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PurposeThe aim of this paper is to help management scholars and executives learn from the COVID-19 global crisis by analyzing if and how the level of financial literacy affected stakeholders' sensitivity to corporate social responsibility (CSR) issues during the pandemic, as well as identifying whether financial literacy is an important variable to account for in the postpandemic period. The authors test the relationship between objective (measurable) and subjective (self-assessed) financial literacy, as well as financial happiness (i.e. satisfaction with one's current financial situation) with CSR during the pandemic. High levels of financial literacy cause individuals to reward companies that implement CSR strategies and processes.Design/methodology/approachThe authors designed an online survey and obtained data on objective and subjective financial literacy, financial happiness and COVID-19 infections, as well as on the demographic and socioeconomic characteristics of a representative sample of 1,334 Italian respondents. From a methodological point of view, the authors perform a factor analysis on the CSR-related questions to extract the principal components (PCs) that were used as dependent variables in the regression models to analyze the effects of explanatory variables (financial literacy, financial happiness and COVID-19 infections) and consider the control variables (demographic and socioeconomic characteristics). The authors follow a theoretical approach merging stakeholder theory with CSR.FindingsRespondents with a high level of financial literacy and financial happiness are highly sensitive to all CSR components (ethical, philanthropic, economic and legal social responsibilities). Being infected by COVID-19 increased participants' sensitivity to ethical and philanthropic social responsibility (SR), but not to economic and legal SR. The more educated and employed respondents were, the more sensitive they were to CSR, especially compared to their less educated and unemployed counterparts.Research limitations/implicationsWhile the sample used is large and representative of the Italian population, Italy is an interesting and useful case to analyze, given that it was the first Western country to be severely hit by COVID-19; since the paper only refers to a specific country scenario, the results cannot be generalized to other countries. A cross-country comparison relating financial literacy and financial happiness to CSR during the COVID-19 pandemic period would be desirable. The research study has theoretical implications for management scholars since the authors show that, during the pandemic period, financial education and financial happiness are relevant in explaining stakeholders' greater sensitivity to CSR issues. The findings may thus help scholars to learn from the COVID-19 period, with the aim of further developing and enhancing stakeholders' theory.Practical implicationsThe research also has practical implications, both for corporate executives and for policymakers, helping them to learn from the COVID-19 global crisis concerning the role of financial literacy and financial happiness on CSR sensitivity and, consequently, how they may consider these important variables in the postpandemic era. On the one hand, executives may improve stakeholders' segmentation and eventually modify CSR policies, considering the higher sensitivity of their stakeholders' due to a higher degree of financial literacy. On the other hand, the findings suggest that policymakers should have a stronger role in supporting employment and education in general and in promoting programs to improve financial literacy to increase stakeholders' sensitivity to CSR, thus further stimulating the inclusion of CSR factors in companies' strategies. Increasing stakeholders' sensitivity to CSR will, in turn, increase the propensity of companies to include SR in their strategies. Thus, increasing financial literacy will have tangible positive effects of increasing CSR. Given the greater role played by companies during the COVID-19 period with respect to societal risk, the findings seem particularly useful.Originality/valueTo the best of the authors’ knowledge, this study represents the first that links financial literacy and financial happiness with CSR during the COVID-19 crisis. The large and representative dataset, as well as the use of specific variables related to financial literacy, financial happiness and COVID-19 infections in the CSR assessment model, makes our analysis original, robust and significant by contributing to the CSR literature and to the financial literacy literature from a methodological point of view, as well as by informing corporate executives and policymakers about the role of financial literacy with regard to CSR during the pandemic, which may help them in learning how to improve their decisions and actions in the postpandemic era.

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“…Artificial intelligence (AI) is one of the main components of current digitalization trends. Particularly, It has drawn the attention of researchers, practitioners and technical developers to figure the strengthening humanmachine interactions and fostering automation through integration between business demand and intelligent software (Pereira, Hadjielias, Christofi, and Vrontis, 2021). AI is aimed at making machines think like humans but surpassing the way humans work.…”

Section: Introductionmentioning

confidence: 99%

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

2022

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This paper is based on an evaluation of a telemental health service, 'Let's Keep Talking', based in Liverpool, England. Telephone interviews were conducted with service users and volunteers, exploring both the utility of the service model in the pandemic context and its long-term viability. Findings highlight multiple benefits of this model, which has the potential to generate transformative change within the lives of both clients and volunteers. However, the particular benefits of face-to-face contact were also emphasised, ultimately supporting an argument for blended models of care. Key recommendations pertain to blended care and revisiting the service communications strategy.

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A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective

Cited by 177 publications

References 150 publications

Cryptocurrency adoption: a systematic literature review and bibliometric analysis

Cryptocurrency adoption: a systematic literature review and bibliometric analysis

Shedding light on the impact of financial literacy for corporate social responsibility during the COVID-19 crisis: managerial and financial perspectives

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

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