A systematic review of longitudinal studies of nonfatal workplace violence

Høgh, Annie; Viitasara, Eija

doi:10.1080/13594320500162059

Cited by 88 publications

(80 citation statements)

References 31 publications

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“…Risk for fatal or physical violence is increased in jobs involving interacting with the public, exchanging money, delivering services or goods, working late at night or during early morning hours, working alone, guarding valuable goods or property, and dealing with violent people or volatile situations 8,24) . Risk factors for non fatal or non physical violence include previous exposure to violence 25) , young age and male gender 23) and in health organizations increased patient contact 26) . Work-related violence occurs in a specific situation, but broader situational and structural factors shape the context for what takes place and also influence the nature of circumstances 25) .…”

Section: Discussionmentioning

confidence: 99%

“…Risk factors for non fatal or non physical violence include previous exposure to violence 25) , young age and male gender 23) and in health organizations increased patient contact 26) . Work-related violence occurs in a specific situation, but broader situational and structural factors shape the context for what takes place and also influence the nature of circumstances 25) . In addition, exposure to nonphysical violence seems to increase the risk of physical violence 27) .…”

Section: Discussionmentioning

confidence: 99%

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Work-related Violence against Security Guards—Who is Most at Risk?

et al. 2011

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Studies on violence in the work of security guards are largely lacking. This study is unique in that it focuses on security guards (n=1,010) in Finland, and assesses the different forms, prevalence, and risk factors of the work-related violence they often face. Information to a survey instrument was obtained by first interviewing 30 volunteers. Then we made a crosssectional mailed survey that was sent to a randomized group of 2,000 security guards. The response rate was 52. We found the prevalence of verbal aggression, threats of assault, and physical acts against security guards at least once a month to be 39%, 19%, and 15% respectively. As regards risk factors and who is most at risk, our results show that male gender, young age, low work experience, late working hours, and time pressure were associated with all three forms of work-related violence. Unlike other forms of violence, verbal aggression was highly prevalent outside the metropolitan area and directed towards both more and less experienced security guards. In prevention policies for violence, it is important to identify high-risk groups such as those who have less work experience.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Work-related Violence against Security Guards—Who is Most at Risk?

et al. 2011

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“…Psychiatric morbidity, including post-traumatic stress disorder, has been suggested as a possible outcome of assaults against healthcare workers, 2,23 and workers in other sectors, 2 but have not been previously explored in the general practice setting.…”

Section: Comparison With Existing Literaturementioning

confidence: 99%

“…Occupational violence can have long-term consequences for the wellbeing of victims, including serious psychiatric sequelae. 2 The healthcare workforce is at risk of violence in their everyday working lives, 3,4 and, in the UK, violence is more prevalent towards GPs than specialist doctors. 5 A cross-sectional study performed in urban areas of the same Australian state as the study reported here found that 64% of GPs had experienced violence at work over a 12-month period.…”

Section: Introductionmentioning

confidence: 99%

Receptionists' experiences of occupational violence in general practice: a qualitative study

Magin¹,

Joyce²,

Adams³

et al. 2009

Br J Gen Pract

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BackgroundThe significance of occupational violence in general practice is well established, but research has focused almost exclusively on the experiences of GPs. Only limited research has examined the role of general practice receptionists despite their acknowledged vulnerability to violent patient behaviour. No qualitative research has explored this problem. AimTo explore the experiences of general practice receptionists regarding occupational violence and the effects of violence on their psychological and emotional wellbeing and on their work satisfaction and performance. Design of studyQualitative study. SettingConstituent practices of an Australian network of research general practices. Practices were located in a range of socioeconomic settings. MethodSemi-structured interviews were conducted with practice receptionists. The interviews were audiotaped, transcribed, and subjected to thematic analysis employing a process of constant comparison in which data collection and analysis were cumulative and concurrent. Qualitative written responses from a crosssectional questionnaire-based study performed concurrently with the qualitative study were similarly analysed. ResultsNineteen interviews were conducted and 12 written responses were received. Violence was found to be a common, sometimes pervasive, experience of many receptionists. Verbal abuse, both 'across the counter' and telephone abuse, was the most prominent form of violence, although other violence, including assault and threats with guns, was reported. Experiences of violence could have marked emotional and psychological effects and could adversely affect job satisfaction, performance, and commitment. ConclusionIt is apparent that occupational violence is a whole-ofpractice problem and strategies for GP and staff safety will need to take a whole-of-practice approach.

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“…This model allows researchers to incorporate a range of organisational, situational, and individual difference variables that can be tested as mediators or moderators, making it particularly useful when studying aggression (Schat & Kelloway, 2005). Previous research has demonstrated the impact of aggression on employees' psychological and physical wellbeing (Budd, Arvey, & Lawless, 1996;Di Martino, Hoel, & Cooper, 2003;Hogh & Viitasara, 2005;Schat & Kelloway, 2005).…”

Section: Understanding the Consequences Of Workplace Aggressionmentioning

confidence: 99%

Moderators of Workplace Aggression: The Influences of Social Support and Training

Brown

Loh

Marsh

2012

The Australian and New Zealand Journal of Organisational Psycho

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Reception and administrative employees may be particularly vulnerable to patient aggression in mental health services. This study examined whether satisfaction with social support and primary aggression training moderated the effects of perceived aggression on psychological distress and somatic symptoms in a sample of 101 employees. The biophysical model of threat and challenge, the stressor-stress-strain model, and the stress-buffering hypothesis served as theoretical frameworks. Results showed perceived aggression correlated positively with psychological distress, but not with somatic symptoms. Significant interactions were found for social support (buffering effect) and training (interaction effect) for somatic symptoms, but not for psychological distress. It is suggested that, for somatic symptoms, the moderation effects of social support and training on perceived aggression involve similar mechanisms (increased knowledge, self-esteem, perceived control, coping capacity). These findings provide support for the benefits of staff training and the incorporation of knowledge-based components in training programs.

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A systematic review of longitudinal studies of nonfatal workplace violence

Cited by 88 publications

References 31 publications

Work-related Violence against Security Guards—Who is Most at Risk?

Work-related Violence against Security Guards—Who is Most at Risk?

Receptionists' experiences of occupational violence in general practice: a qualitative study

Moderators of Workplace Aggression: The Influences of Social Support and Training

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