A systematic review of quality of student experience in higher education

Abstract

EDUCATION ABSTRACTPurpose -The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, in order to present an agenda for future research. Design/methodology/approach -A systematic review of high quality journals published during the period 2000 to 2014 in the areas of quality of student experience and higher education was performed.Findings -Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: 1) exploration of learning experience; 2) exploration of student experience; 3) gender differences in assessment of higher education experience; 4) improvement in quality of student experience, 5) student satisfaction with higher education experience. Research limitations/implications -The identification of the five research streams presented in the findings of this paper provide the basis for a synthesis of key issues identified within each research stream. These discussions, along with the identification of the purposes and limitations of existential research allow existential issues concerning research on quality of student experience in higher education to be addressed. Practical implications -Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams that is essential to provide a deeper understanding of the student experience to enhance the delivery of quality in higher education. Originality/value -The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experience in higher education.

Learning environments’ influence on students’ learning experience in an Australian Faculty of Business and Economics

“…In relation to learning environments, most existing research focuses predominantly on their physical characteristics rather than on the alignment of spaces and practices, desired educational activities, behaviours, and student opinions (Acton 2018 ; Cleveland and Fisher 2014 ). There is a lack of holistic studies involving dynamic interactions and processes over time (Haggis 2009 ), particularly within classroom settings in higher education (Skordi and Fraser 2019 ), and their influence on students’ learning experience (Chambliss and Taracs 2014 ; Tan et al 2016 ). There is also a call for research into the interrelationship between the different dimensions of learning environments such as spaces, pedagogy, and learning (Acton 2018 ; McNeil and Borg 2018 ).…”

Akıllı Turizmde Büyük Veri Kullanımı: Sistematik Bir Derleme

“…Literatür derleme yönteminin sistematik bir şekilde, belirli kriterlere göre gerçekleştirildiği türüdür (Hanley ve Cutts, 2013). Genellikle tıp alanında yoğun bir şekilde kullanıldığı görülen bu yöntem, eğitim, işletme ve yönetim (Keleher, Parker, Abdulwadud ve Francis, 2009;Tan, Muskat ve Zehrer, 2016) gibi alanlarda ve turizmde (Shafiee, Ghatari, Hasanzadeh ve Jahanyan, 2019; Ye, Ye ve Law, 2020) son yıllarda sıkça kullanılmaya başlanan bir araştırma yöntemi olarak dikkat çekmektedir.…”

“…For this purpose, systematic review method was used to obtain data. This method, which is seen to be widely used in the field of medicine, is also used in fields such as education, management (Keleher et al, 2009;Tan, Muskat and Zehrer, 2016) and tourism (Shafiee et al, 2019;Ye, Ye and Law, 2020) in recent years. By using systematic review method, it is aimed to search the studies carried out on a specific subject according to various criteria, analyze them comparatively and create a conceptual framework.…”

The role of empathy in the service experience

“…Second, understanding the role of empathy has become important as there potentially might be competing interest-between students and staff of higher education institutionsthat arise as the higher education service environment is increasingly implicated in the global phenomenon of marketization, with growing semblance of service-orientation and commoditization of the higher education service (Hudson, 2016;Tan et al, 2016). The assimilation of the higher education service sector into such global phenomenon is attributed to the acceptance of neo-liberal corporate, business and service-oriented ideas in the operations and management of higher education institutions; and also predominantly due to the growing utilitarian and transactional views of education and learning among higher education service administrators (Akonkwa, 2009).…”