A systems perspective of performance management in public sector organisations

Boland, Tony; Fowler, Alan

doi:10.1108/09513550010350832

Cited by 217 publications

(191 citation statements)

References 26 publications

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“…Refs. [8][9][10][11]), usually related to accounting. Nevertheless, some work analyses the environmental measurement and communication aspect in particular (e.g.…”

Section: Introductionmentioning

confidence: 99%

The state of environmental performance evaluation in the public sector: the case of the Portuguese defence sector

Ramos

Alves

Subtil

et al. 2009

Journal of Cleaner Production

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a b s t r a c tThe environmental performance evaluation (EPE) of organizations is becoming an autonomous management tool. The main goal of this research was to assess the state of EPE practice in the Portuguese defence sector, as a particular part of public services. A questionnaire survey was conducted involving all Portuguese military units that have a person in charge of environmental issues. The questionnaire was designed to assess: (i) the importance and drivers of EPE; (ii) the ISO 14031 knowledge and implementation; (iii) the knowledge and use of environmental indicators; (iv) the optimal format for indicators; and (v) the advantages and drawbacks of using environmental indicators. Despite various initiatives driving environmental practices in public organizations, most of that experience is only centred on an environmental management system, and EPE is quite a new issue. Nevertheless, general environmental performance evaluation is a growing reality and one in which Portuguese military units are taking an increasing interest. Overall respondents agree on the importance of measuring and communicating environmental performance related to their main missions and activities. The main drivers for EPE in military units are the prevention of health risks and compliance with regulations. However, to date, ISO 14031 and environmental performance indicators are almost unknown in the respondent military units. Among the three military branches, the Navy revealed the worst environmental performance evaluation knowledge, awareness and practice.

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“…Refs. [8][9][10][11]), usually related to accounting. Nevertheless, some work analyses the environmental measurement and communication aspect in particular (e.g.…”

Section: Introductionmentioning

confidence: 99%

The state of environmental performance evaluation in the public sector: the case of the Portuguese defence sector

Ramos

Alves

Subtil

et al. 2009

Journal of Cleaner Production

View full text Add to dashboard Cite

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“…In the past, during the NPM era, lot of work has been done on performance measurement in public sector including service quality and performance monitoring, but it was never integrated with the design and development process of e-governance services (Boland & Fowler, 2000;Carter, Klein & Day, 1995;de Bruijn, 2002). There has also been lot of work on improvement and redesign of e-governance processes, but it has never been linked with the performance measurement issues (Saxena, 1996;Osborne & Gaebler, 1992;Osborne & Plastrik, 2000).…”

Section: E-governance Engineering -A Methodology For Excellence In E-mentioning

confidence: 99%

Towards excellence in e‐governance

Saxena

2005

Intl Jnl Public Sec Management

243

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E-governance initiatives are common in most countries -industrialised as well as developing, as it promises a more citizen-centric government with reduced operational cost. Unfortunately most of these initiatives have not been able to get the claimed benefits. Often the reason for this failure is a techno-centric focus rather than a governance-centric focus in the initiative. This paper explores the necessary attributes of a governance-centric initiative under the banner ''excellent e-governance' (e 2 -governance) and describes a methodology called 'e-governance engineering', which if used will ensure excellence in e-governance implementations.

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“…Individuals respond to performance management systems in ways that maximize their use or benefits (Wilson & Perpeeter 2003). Another difference that is between public sector organizations compared to their competitors in the private sector is that the revenue of the majority of public sector organizations is funded through the government and should be accountable to multiple stakeholders .Therefore, the performance evaluation in the public sector is considered impossible (Boland and Fowler 2000).…”

Section: Statement Of Problemmentioning

confidence: 99%

Management and evaluation of staff performance based on new evaluation structures

Hadi¹,

Rastgar²

2017

bfup

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Performance evaluation is a way of assessing and measuring the employees' behavior in the work environment, which includes quantitative and quantitative aspects of the job performance of individuals. In today's highly competitive environments, those organizations continue to operate that can use their resources well and increase their productivity. One of the most important sources of organization is human resource. In order to make the best use of this factor, it is necessary to develop the necessary training, coordination and sympathy among the employees, and make their goals consistent with the goals of the organization . Performance evaluation is a subset of performance management. Therefore, each performance management program depends on its ability to measure performance. Traditional performance evaluation systems lack the necessary efficiency in increasing labor productivity, so the need to turn these systems to new systems of performance management is being felt. In this research, we first review the problem design, statement of problem, and the conflict in the problem design in relation to performance evaluation in the public sector. Then, investigating the literature of the study and through library studies, we tried to examine the solutions available to eliminate this conflict and to determine whether performance evaluation in the public sector is possible in a way that increases efficiency and effectiveness or not. Therefore, this research is descriptive, carried out through library studies and articles in this area. If performance evaluation is taken seriously and proper transfers are created from the private sector to the public sector, services will be improved and the information of managers will be increased and more accountability through reporting will be seen.

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A systems perspective of performance management in public sector organisations

Cited by 217 publications

References 26 publications

The state of environmental performance evaluation in the public sector: the case of the Portuguese defence sector

The state of environmental performance evaluation in the public sector: the case of the Portuguese defence sector

Towards excellence in e‐governance

Management and evaluation of staff performance based on new evaluation structures

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