A Theoretical Integration of User Satisfaction and Technology Acceptance

Wixom, Barbara H.; Todd, Peter

doi:10.1287/isre.1050.0042

Cited by 2,037 publications

(1,611 citation statements)

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“…Following the literature surveyed, WIAR technology characteristics could be hypothesized to have non-random impacts on perceived ease of use and usefulness, two traditional technology acceptance variables, as well as on decision performance, and decision processes. Following Orlikowski and Iacono (2001) and Wixom and Todd (2005), the link between technology characteristics, context and decision processes and performance could similarly be explored. Positive impacts on decision performance might be defined as improved situation awareness, threat avoidance, situation monitoring, and voyage plan monitoring, consistent with the navigational performance variables codified in the International Rules for the Prevention of Collisions at Sea (International Maritime Organization, 1989).…”

Section: A Rt H a G R A B Ow S K I Vol 68mentioning

confidence: 99%

Research on Wearable, Immersive Augmented Reality (WIAR) Adoption in Maritime Navigation

Grabowski

2015

J. Navigation

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Understanding the impact of technology introduction on users' attitudes toward and behaviour with technology is increasingly important. This paper suggests several research questions that are important as Wearable, Immersive Augmented Reality (WIAR) systems are introduced in ship navigation: what contributions to navigation decision-making might be made by WIAR technology? And how do these influences relate to safety in marine transportation? This paper begins with an overview of information needs for shipboard navigation and piloting, and then describes the evolution of shipboard decision support systems for navigation, including the emergence of wearable, immersive augmented reality systems. An assessment of piloting and navigation information needs and the capabilities of WIAR are then presented, which suggests a conceptual model for studying the impact of WIAR systems on performance and safety in marine transportation. Conclusions and future work to explore the role and contribution of WIAR technology to the safety of navigation are then presented. K E Y WO R D S 1. Immersive, augmented reality.2. Navigation. 3. Decision support

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Section: A Rt H a G R A B Ow S K I Vol 68mentioning

confidence: 99%

Research on Wearable, Immersive Augmented Reality (WIAR) Adoption in Maritime Navigation

Grabowski

2015

J. Navigation

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“…All constructs' measurements are adopted from previous studies. Individual performance is a dependent construct, its measurements are adopted from Igbaria and Tan [52] and Kositanurit, Osei-Bryson [25].User's satisfaction is a mediating construct, its measurements are adopted from Palvia [60] and Wixom and Todd [61]. The three independent constructs are: perceived processing, and its measures are adopted from Brandon-Jones and Carey [33]; perceived content and its measures are adopted from Brandon-Jones and Carey [33] and Hou [24]; perceived usability with measures that are adopted from Brandon-Jones and Carey [33] and Davis [62] (see Appendix).…”

Section: B Measures Of the Constructsmentioning

confidence: 99%

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Sharabati¹

2015

IJCTE

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Abstract-End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.Index Terms-E-procurement, user satisfaction, individual performance. I. INTRODUCTIONMost organizations regardless whether they are private or public sector are now using information system (IS), particularly the Internet. As such both these sectors have become IT-enabled. One of the IT enabled system is the e-Procurement system. Many organizations are using e-Procurement. The same can be said for government e-Procurement. Goldfinch [1] points out that the chance to succeed in e-Government projects is only 30%. The same percentage is applicable to the government e-Procurement system as part of the integral component of e-Government project [2]. As such, Government needs to evaluate the success factors that can assist them to successfully perform government projects. Most of government projects are highly scaled and costly, thus successful implementation of the government e-procurement systems is essential.The IS literature considers a system to be effective or successful when it encompasses return on investment, elevates organizational productivity, improves outcome Manuscript received July 22, 2014; revised September 10, 2014. The authors are with the Department of Operations and Management Information System, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com, ainins@um.edu.my, akmasalleh@um.edu.my) quality, increases user satisfaction, and sustains use by organizational employees [3]. DeLone and McLean [4] propose an IS success model by distinguishing six dimensions of IS success, that include system quality, information quality, information use, user satisfaction, individual impact and organizational impact. For example, user satisfaction is found to be a crucial determinant of system success and effectiveness [4], [5].Therefore, success of a system is considered to be the extent to which a presented IS essentially makes a contribution to achieving business objectives [6]. Evaluating the ...

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“…This is precisely what we want to look into, rather than investigating the quality or the utility of a tangible workshop's output such as a service box. We will not do a literature review here but we will use [23] as a starting point. They propose "an integrated research model that distinguishes beliefs and attitudes about the system from beliefs and attitudes about using the system".…”

Section: Analysis Frameworkmentioning

confidence: 99%

“…They propose "an integrated research model that distinguishes beliefs and attitudes about the system from beliefs and attitudes about using the system". To survey the behaviour of using technology [23] rely on the well-known technology acceptance model (TAM) developed by [24]. This theory suggests that users confronted to a new technology are influenced in their use by the:  Perceived usefulness: Davis defines it as "the degree to which a person believes that using a particular system would enhance his or her job performance";  Perceived ease-of-use: Davis describes this as "the degree to which a person believes that using a particular system would be free from effort".…”

Section: Analysis Frameworkmentioning

confidence: 99%

Design Thinking and Participation: Lessons Learned from Three Case Studies

Glassey

Morin

Genoud³

et al. 2011

Electronic Participation

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Abstract. This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contributing in making complex and abstract matters more "tangible" and thus understandable.

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A Theoretical Integration of User Satisfaction and Technology Acceptance

Cited by 2,037 publications

References 30 publications

Research on Wearable, Immersive Augmented Reality (WIAR) Adoption in Maritime Navigation

Research on Wearable, Immersive Augmented Reality (WIAR) Adoption in Maritime Navigation

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Design Thinking and Participation: Lessons Learned from Three Case Studies

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