“…Wine consumers have been studied to use risk relievers such as: (1) opportunity to taste (Johnson & Bruwer, 2004;Mitchell & Greatorex, 1989), (2) personal recommendations (Nisbet & Kotcher, 2009), (3) free samples (Schiffman & Kanuk, 2006), (4) store reputation/ image (Lockshin & Kahrimanis, 1998;Semeijn, Van Riel, & Ambrosini, 2004;Slovic, 2000), (5) product knowledge and information search (Arbuthnot, Slama, & Sissler, 1993;Cox, 1967;Ward, 1996), (6) product/brand loyalty (Kerstetter & Cho, 2004;Lockshin & Spawton, 2001) and (7) product price (Benjamin & Podolny, 1999;Oczkowski, 1994). The application of these relievers is a function of the amount of knowledge (product and store) available to the consumers.…”