A Unified Theory of Critical Success Factors for ERP Adoption by SMEs

Bharathi, Vijayakumar; Parikh, Shrikant

doi:10.2139/ssrn.2190778

Cited by 9 publications

(3 citation statements)

References 1 publication

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“…Bharathi et al [24] proposed a framework to prioritize and rank CSFs using the analytical hierarchy process (AHP) in a study in which proprietor/partner's commitment, existing IT compatibility, cost-benefit analysis, culture and receptiveness of SME (small and medium-sized enterprise), vendor analysis, periodical and timely communication, project planning and scheduling, software package selection and evaluation were identified as being the most important success factors in the implementation of information systems in India. Rouhani et al [25] conducted a study involving an Iranian steel company, with the aim of evaluating CSFs in ERP project implementation, proposing a hybrid model based on fuzzy AHP and fuzzy DEMATEL (decision making trial and evaluation laboratory).…”

Section: Literature Reviewmentioning

confidence: 99%

Evaluation of factors contributing to the failure of information systems in public universities: The case of Iran

Kheybari

Rezaie

Naji

et al. 2020

Information Systems

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In this paper, we evaluate the reasons for the failure of information systems in public universities. To that end, we start by presenting a hierarchical structure of criteria after reviewing related studies, and dividing the criteria into the categories of project management, organizational management, humanrelated, organizational and technical. To assess the weight of the criteria in the proposed framework, we collect the opinions of a sample of information technology experts working in different public universities in Iran, using an online questionnaire that is based on the best-worst method (BWM). By analyzing the weight of the criteria, we can reveal that misfit of information systems software (closely followed by lack of top management support and unsuccessful monitoring and measurement) has the greatest impact on the failure of information systems in the public universities of Iran. The methodology proposed in this paper can be used in other countries facing the same problem.

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Section: Literature Reviewmentioning

confidence: 99%

Evaluation of factors contributing to the failure of information systems in public universities: The case of Iran

Kheybari

Rezaie

Naji

et al. 2020

Information Systems

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“…AHP applies to large sets of decision-making scenarios like objective and(or) subjective, tangible and(or) intangible. AHP is based on uncomplicated and easily understandable pair-wise comparison matrices (Bharathi et al , 2012, Bharathi and Mandal, 2015). Experts can perform an easy, yet effective method of pair-wise association of the variables selected from any domain area.…”

Section: Methodsmentioning

confidence: 99%

Forewarned is forearmed

Bharathi

2019

BIJ

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Purpose Internet of Things (IoT) interconnects many heterogeneous devices to each other, collecting and processing large volumes of data for decision making without human intervention. However, the information security concern it brings has attracted quite a lot of attention, and, at this stage, the smart step would be to analyze the security issues of IoT platform and get to the state of readiness before embarking upon this attractive technology. The purpose of this paper is to address these issues. Design/methodology/approach IoT risk assessment through the application of the analytical hierarchy process (AHP), a favorite multi-criteria decision making technique, is proposed. The IoT risks are prioritized and ranked at different layers, before which a well-defined IoT risk taxonomy is defined comprising of 25 risks across six layers of the IoT model for developing control and mitigation plans for information security of IoT. Findings People and processes layer, network layer and applications layer are the top three critical layers with risks like the lack of awareness, malware injection, malicious code injection, denial of service and inefficient policies for IoT practice get the highest priority and rank. Pareto analysis of the overall risk factors revealed that the top ten factors contribute to 80 percent of the risks perceived by information security experts. Research limitations/implications The study focuses only on certain predefined constructs or layers of the IoT model traced from legacy studies. It is essential to re-look these constructs on a timely basis to prolong the results’ validity. The study’s empirical scope is confined only to the risk perception of select IoT experts and does not encompass a broader segment of the IoT ecosystem. Therefore, the risks assessment may not be sweeping to a bigger audience. Practical implications The study implications are two-fold: one it consolidates the earlier siloed works to intensify the need for risk assessment in the IoT domain, and second the study brings yet another contextual avenue of extending the application AHP and Pareto principle combination. The paper also draws specific critical organizational interventions about IoT risks. A comprehensive approach to prioritizing and ranking IoT risks are present in this research paper. Originality/value The contribution of this study to the benchmarking of IoT risk assessment is two-fold. One, a comprehensive risk assessment taxonomy is proposed, and two, the risks are prioritized and ranked to give a convincing reference for the organizations while making information security plans for IoT technology.

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“…Muitos dos estudos sobre implementação de Sistemas de Informação têm abordado sistemas do tipo Enterprise Resource Planning (ERP) (Tortorella & Fries, 2015); (Souza, 2000); (Silva & Assis, 2014); (Sena & Guarnieri, 2015); (Shakkah et al, 2016); Bharathi et al (2016); (Ziemba & Oblak, 2015); (Fernandes, 2016); (Fonseca et al, 2018). Alguns desses já tratam a respeito da percepção dos usuários sobre o processo de implementação desse tipo de sistema (Lin & Rohm, 2009); (Khan, Bokhari, Hussain, & Waheed, 2012), ou analisam a satisfação dos usuários como forma de avaliação de um ERP (Ferreira, 2015).…”

Section: Introductionunclassified

Critical Success Factors in the Implementation of Information Systems From the Perception of Users: A Public Sector Experience

Fonseca

Souza

Santos

et al. 2019

HOLOS

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The objective of the article is to identify the perception of users of the Decision Support System (DSS), used by the Federal University of Brazil (UNIVASF), about the management of the Critical Success Factors (CSF) in the implementation of the Information System. The research, descriptive and quantitative, had data collected through a structured questionnaire, applied to Decision Support System users of the Federal University. The results reveal that organizational factors were perceived as those that received more adequate management, when compared to technological CSFs, while compliance with legislation was the factor that obtained the highest positive perception index. It should also be noted that preventive corrective initiatives adopted by managers were not sufficient, leading to this factor being the one with the least positive perception of adequate management. In addition, the career can affect to a certain extent the level of perception Management of the process of implementation of the information system.

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A Unified Theory of Critical Success Factors for ERP Adoption by SMEs

Cited by 9 publications

References 1 publication

Evaluation of factors contributing to the failure of information systems in public universities: The case of Iran

Evaluation of factors contributing to the failure of information systems in public universities: The case of Iran

Forewarned is forearmed

Critical Success Factors in the Implementation of Information Systems From the Perception of Users: A Public Sector Experience

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