A usability analysis of municipal government website home pages in Alabama

Youngblood, Norman E.; Mackiewicz, Jo

doi:10.1016/j.giq.2011.12.010

Cited by 108 publications

(53 citation statements)

References 18 publications

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“…These two separate contributions are unique and differ from previous research on the topic of web accessibility and e-government (such as [5,9,15), which have focused on ascertaining web accessibility compliance at a point in time, without understanding the organizational factors behind the scenes. First, no previous publications have ever collected data directly from those responsible for managing compliance within the federal government (the Section 508 coordinators).…”

Section: Introductionmentioning

confidence: 78%

“…For instance, Youngblood [15] measures the number of accessibility errors as defined by an automated tool. Hanson and Richards [4] chose the percentage of violations of all sites in their sample.…”

Section: Discussion On Interviewsmentioning

confidence: 99%

“…Previously published research generally tries to ascertain compliance with a set of technical standards using automated tools, saying that a web page is or is not compliant [e.g. 5,10,15]. As the interviews highlighted, trust of these automated tools in determining actual compliance is low, the Section 508 coordinators were generally suspicious of the results, and with the large number of manual checks involved, those interviewed did not have a high level of confidence that the tools could be used to show legal compliance.…”

Section: Methodsmentioning

confidence: 99%

“…Accessibility of e-government web sites is talked about constantly but rarely enforced [10,15]. Within the United States, an accessible website is defined as one that strictly follows technical guidelines, such as those in Section 508 (which are derived from the Web Content Accessibility Guidelines).…”

Section: Us Federal Web Accessibilitymentioning

confidence: 99%

See 3 more Smart Citations

Investigating the Potential of a Dashboard for Monitoring U.S. Federal Website Accessibility

Lazar

Williams

Gunderson³

et al. 2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Section: Introductionmentioning

confidence: 78%

Section: Discussion On Interviewsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Us Federal Web Accessibilitymentioning

confidence: 99%

See 2 more Smart Citations

Investigating the Potential of a Dashboard for Monitoring U.S. Federal Website Accessibility

Lazar

Williams

Gunderson³

et al. 2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

View full text Add to dashboard Cite

show abstract

“…Moreover, there are even fewer papers reporting detailed evaluation results. In a recent study the websites usability of municipalities in Alabama was investigated [33]. The evaluation targeted only the home page and authors used a heuristic-based content analysis.…”

Section: Public Websites Usabilitymentioning

confidence: 99%

Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites

Pribeanu¹

2014

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Assessing inclusivity in online platforms through usability evaluation with Google Analytics

2022

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As online platforms are swiftly becoming a dominant interface of government-citizen interactions, it is crucial that these platforms are inclusive. This article considers the potential of using digital trace data for assessing inclusivity in online platforms. Given that Google Analytics (GA) is a popular tool for collecting and analyzing digital trace data, this article asks to what extent GA is useful in usability evaluation for assessing inclusivity. This article reports on a case study in which GA was used for the usability evaluation of an online participation platform of a local government in The Netherlands. The usability evaluation via GA highlights that the platform was less inclusive toward two categories of users, namely, mobile users and users who access the platform via social media or referral. We conclude that GA is helpful for assessing inclusivity in online government platforms, particularly to the extent that it can be used to monitor whether there are differences in usability for different categories of users. Shortcomings of GA are that it gives limited insights into underlying reasons for identified behavioral patterns, that data quality can be compromised, and that functionalities of GA are restricted based on privacy or legal considerations.

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A usability analysis of municipal government website home pages in Alabama

Cited by 108 publications

References 18 publications

Investigating the Potential of a Dashboard for Monitoring U.S. Federal Website Accessibility

Investigating the Potential of a Dashboard for Monitoring U.S. Federal Website Accessibility

Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites

Assessing inclusivity in online platforms through usability evaluation with Google Analytics

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