Ability-based emotional intelligence and knowledge sharing

Ansari, Amirul Hasan; Malik, Shehla

doi:10.1108/vjikms-09-2016-0050

Cited by 30 publications

(27 citation statements)

References 57 publications

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“…The results obtained give credence to the fact that benevolence-based trust and competence-based trust in peers have a significant positive relationship with knowledge contribution and knowledge-seeking behavior of employees. These results are also in line with findings of earlier studies (Ansari and Malik, 2017;Chowdhury, 2005;Gillani et al, 2018;Swift and Hwang, 2013;Usoro et al, 2007;Wang et al, 2012;Zhang and Chen, 2018). It is interesting to find that the effects of different types of trust vary depending on what behavioral aspect of knowledge sharing the employee is engaged in.…”

Section: Discussionsupporting

confidence: 93%

Interpersonal trust and employee knowledge sharing behavior

Mohammed

Kamalanabhan

2019

VJIKMS

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Purpose The main purpose of this paper is to investigate the effect of benevolence-based, competence-based and integrity-based trust in peers on the employees’ voluntary knowledge contribution and knowledge seeking with them. In addition, this study aims to explore how engaging in knowledge-contribution and knowledge-seeking behavior with peers influences an individual’s creative performance at work. Design/methodology/approach A questionnaire-based survey was used and data were collected from 401 professionals working in information technology companies. Structural equation modeling was used to test the hypotheses. Findings Benevolence-based trust and competence-based trust positively influence the extent to which individuals voluntarily engage in knowledge contribution and knowledge seeking with peers. Contrary to expectations, integrity-based trust has a negative effect on knowledge-seeking behavior at workplace. The results also provide evidence for a significant positive relationship between both types of knowledge sharing behavior and employees’ creative performance. Originality/value The present study differs from existing studies by offering a theoretical model that integrates different types of knowledge sharing, its antecedents and the differential impact on employee creativity. The model incorporates the knowledge-seeking dimension of individual knowledge sharing behavior, which has received relatively less attention in extant literature, and provides a conceptual comparison of different behavioral contexts in a single study. While prior studies have predominantly explored the antecedents of knowledge sharing, this study is among the few that have simultaneously looked into the outcomes of knowledge sharing at individual level.

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Section: Discussionsupporting

confidence: 93%

Interpersonal trust and employee knowledge sharing behavior

Mohammed

Kamalanabhan

2019

VJIKMS

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“…During the past 20 years, knowledge management and its role in success of the organizations and how those can gain sustainable competitive advantage have been studied widely (Drucker, 2001; Holsapple and Joshi, 2000). Especially the role of knowledge sharing among members of organizations has gained wide attention within academia (Ansari and Malik, 2017). It has been found that knowledge sharing contributes, e.g.…”

Section: Introductionmentioning

confidence: 99%

“…to the formation of novel ideas as well as to how new opportunities are developed (Lin, 2007), and different kind of organizations are constantly trying to provide completely novel or improved goods and services. To be successful in this, they need to create a knowledge sharing culture (Ansari and Malik, 2017). In that, the trust within an organization plays a major role (Lin, 2007; Vanhala and Ritala, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…This “other party” might be another person or even the whole employer organization. However, the previous literature studying the role of trust in knowledge sharing has focused mostly on interpersonal trust (Costa et al , 2001; Holste and Fields, 2010; Ansari and Malik, 2017; Gillani et al , 2018). Yet, to fully cover the effect of trust on knowledge sharing, trust, and especially its impersonal elements, should also be considered as an entity in the organization.…”

Section: Introductionmentioning

confidence: 99%

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Trust as an organizational knowledge sharing enabler – validation of the impersonal trust scale

Vanhala

2019

VJIKMS

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Purpose -Contemporary organizations face challenges when they have an increasing need for trust, and yet there are decreasing opportunities for the development of interpersonal trust. Thus, the organizations cannot rely only on that and there is a need for complementary forms of organizational trust. Vanhala et al.(2011) developed the scale for measuring impersonal trust. The purpose of this study is to validate the scale in terms of discriminant and nomological validity as well as to test generalizability.Design/methodology/approach -The validities and generalizability is tested on two samples from two industries in Finland: a forest company (411 respondents) and ICT company (304 respondents). Confirmatory factor analysis and structural equation modelling are used.Findings -The scale represents both discriminant and nomological validity. Furthermore, the scale is generalizable in different industries.Research limitations/implications -A more holistic approach to organizational trust is proposed, and the scale for the impersonal element of the organizational trust is validated.Practical implications -This paper validates the scale for the less studied impersonal element of organizational trust. To manage and develop organizational trust, all of its dimensions should be measured. The scale validated allows the measurement of the impersonal dimension, and the more refined measure also makes it possible to focus development efforts on certain operational areas.Originality/value -The scale validated represents a step forward toward the reliable measurement of organizational trust. To the best of the researcher's knowledge, this is the first study to show that previously developed scale is valid and generalizable.

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“…Edward and Natalija [11] investigated the importance of the role of emotional intelligence in negotiation and mediation considering the ability of intelligence to optimize the emotional climate in negotiation and mediation. Ansari and Malik [12] analyzed the relationship between emotional intelligence and knowledge sharing and tested the direct effects of emotional intelligence on knowledge sharing among co-workers.…”

Section: Literature Reviewmentioning

confidence: 99%

Multicriteria Evaluation of the Emotional Intelligence of Small Retail E‐Commerce Network Firms

Feng

Zhai

2019

Mathematical Problems in Engineering

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The electronic commerce (e-commerce) market is experiencing explosive growth. Millions of retail network firms compete in the virtual e-commerce market. A key aspect of online trading is emotional intelligence: these retail firms adopt emotional tactics to attract and retain customers. This article evaluates the emotional intelligence of small retail e-commerce network firms. By analyzing the emotional information transmitting process, we propose a framework to measure virtual emotional intelligence abilities in e-commerce. Based on that framework, we adopt the ELECTRE III multicriteria evaluation method to evaluate the emotional intelligence of some small retail network firms on the TAOBAO e-commerce website. The results show that a correlation exists between emotional intelligence and sales in a network environment. Thus, improving virtual emotional intelligence abilities is important for retail network firms to increase customers’ satisfaction, gain competitive advantage, and promote their sales in the current information society.

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Ability-based emotional intelligence and knowledge sharing

Cited by 30 publications

References 57 publications

Interpersonal trust and employee knowledge sharing behavior

Interpersonal trust and employee knowledge sharing behavior

Trust as an organizational knowledge sharing enabler – validation of the impersonal trust scale

Multicriteria Evaluation of the Emotional Intelligence of Small Retail E‐Commerce Network Firms

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