Abuse, emotions, and workload in the distribution business: Implications for employees’ engagement

Abstract

Distribution networks and services are one of the major business drivers in any economy. The present study attempted to examine what is the impact of some of the deleterious work prospects on employees working in the distribution businesses on their psychological work wellbeing. Therein, the study examined the role and impact on work stressors including abusive supervision, emotional demands and workload on employees work engagement. Five major distribution companies were sampled in the present study to examine these relationships on the staff level employees. Structural equation modelling using PLS 2.0 M3 resulted in significant negative impact of abusive supervision on employees' work engagement. Accordingly, emotional demands also posed a significant negative impact on employees' psychological resources thus decreasing their work engagement. In parallel, workload also reported a significant negative impact in a similar fashion. The study has forwarded noteworthy implications based on findings for the distribution businesses in particular and service based occupations in general. The study also sheds light on limitation and scope for future studies.

The Effect of Servant Leadership and Workload on Employee Engagement and the Implications for the Employee Performance of PT PLN (Persero) Sulawesi Development Main Unit

“…This becomes a separate demand mentally that the implementation of work must be carried out with the right distribution. This was explained by Ferguson in Ahmed et al, (2019) that in all distribution jobs, most job reporting roles are said to be very stressful not only mentally but also physically so they tend to reduce employee positive behavior and work results. In the distribution of work, the effect of these elements is higher because the job requires a strong incumbent both mentally and physically.…”