Accelerating the Deployment of Security Service Infrastructure with Collective Intelligence and Analytics

Vuković, Maja; Giblin, Chris; Rajagopal, Sriram

doi:10.1109/scc.2012.53

Cited by 6 publications

(2 citation statements)

References 8 publications

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“…IT outsourcing has already been popular for decades (Hätönen and Eriksson, 2009), but recently new forms of outsourcing arrangements such as selective outsourcing (Cullen et al, 2005) and new procurement models such as cloud computing started to attract attention (Vouk, 2008). Such developments have led to complex IT outsourcing arrangements (Vukovic et al, 2012) which typically are highly dynamic and involve not only multiple suppliers and customers (Gallivan and Oh, 1999) but also auditing organizations (Sinclair et al, 2011). However, the promise of reduced costs and increased flexibility comes with additional challenges related to distributed and difficult to manage IT landscapes.…”

Section: Auditing Service Providers 287 Backgroundmentioning

confidence: 99%

Auditing service providers: supporting auditors in cross-organizational settings

Bachlechner

Thalmann²,

Manhart³

2014

Managerial Auditing Journal

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to shed light on the particular information needs of external auditors performing information technology (IT) audits at service providers in cross-organizational settings and to promote a software-based approach towards their satisfaction. The approach is intended to supplement the manual approaches currently adopted by auditors to procure information in such settings. Design/methodology/approach -The authors analyzed data collected by means of a series of 16 interviews and four think-aloud sessions with experienced professionals. Findings -Information procurement is perceived as tedious by auditors and largely relies on repeat interviews and perusal of documents. Given the growing complexity of cross-organizational settings, manual approaches to information procurement are reaching their limits. A considerable portion of the information required is often stored by service providers using software that is inaccessible to auditors. The authors argue that a software-based approach providing an interface for auditors to access relevant information held by such software presents an avenue worth exploring. Practical implications -The authors outline how the information stored by service providers using software can be made accessible with reasonable effort. Complementing manual approaches to information procurement with an audit interface would reduce workload and increase quality. Originality/value -The concept of an audit interface represents a novel and promising approach to meeting the information needs of auditors performing IT audits in cross-organizational settings more effectively. Both auditors and service providers would benefit from its implementation.

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Section: Auditing Service Providers 287 Backgroundmentioning

confidence: 99%

Auditing service providers: supporting auditors in cross-organizational settings

Bachlechner

Thalmann²,

Manhart³

2014

Managerial Auditing Journal

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“…To continuously improve compliance posture, adhering to a variety of regulations, enterprises require accurate and in-depth insights into employees' existing and required system access rights [12]. To generate comprehensive audit trails enterprises rely on detailed knowledge about how employees access existing systems.…”

Section: People Insights -Compliancementioning

confidence: 99%

Collective Intelligence for Enhanced Quality Management of IT Services

Vuković

Natarajan

2012

Service-Oriented Computing

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Customer satisfaction and delivery excellence measure the overall quality of IT services. Services quality management relies on the insights obtained by extracting large volumes of tacit knowledge about processes, products and people. This knowledge is not automatically discoverable, as it is unstructured and widely distributed among the experts, making it challenging to drive quality across all these dimensions. To address these knowledge gaps needed for next level of quality management of IT services we apply collective intelligence methodology, by engaging a set of experts to discover knowledge through collaboration. We further augment enterprise data sources with uncovered human knowledge. We demonstrate the effectiveness of our approach addressing challenges in scalable knowledge discovery both as part of large-scale business transformational and ongoing operational activities.

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Internal Crowdsourcing: Conceptual Framework, Structured Review, and Research Agenda

Zuchowski

Posegga

Schlagwein

et al. 2016

Journal of Information Technology

101

144

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The use of IT-enabled crowdsourcing with employees in enterprises has increased substantially in recent years. This phenomenon, which we refer to as ‘internal crowdsourcing’, is distinct both from external crowdsourcing with end users and from hierarchy-based work with employees. A literature stream has emerged that corresponds with the increased relevance of internal crowdsourcing in practice. The purpose of this review paper of internal crowdsourcing is to provide conceptual development, synthesise the literature, and provide a research agenda. In the review reported in this paper, we systematically analysed and critically reviewed the literature in this domain published thus far (74 papers). We found useful findings and insights into a new and relevant IT-enabled phenomenon. At the same time, we also found conflicting definitions and conceptualisation, as well as research efforts that are not well integrated. The paper supports future research on internal crowdsourcing by providing improved conceptualisation, consolidating insights, and identifying important areas for future research.

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Accelerating the Deployment of Security Service Infrastructure with Collective Intelligence and Analytics

Cited by 6 publications

References 8 publications

Auditing service providers: supporting auditors in cross-organizational settings

Auditing service providers: supporting auditors in cross-organizational settings

Collective Intelligence for Enhanced Quality Management of IT Services

Internal Crowdsourcing: Conceptual Framework, Structured Review, and Research Agenda

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