Accessibility and Participation of Persons with Disabilities in Tourism: Perspective of Tourism Workers in the Ashanti region of Ghana

Abstract

Purpose: Tourism contributes a great deal to the world’s economy. However, persons with disabilities are underrepresented in the industry, particularly in Ghana, due to inaccessible tourism structures and facilities. Accessibility and participation in tourism will enhance social inclusion of persons with disabilities. This study sought to document the nature of access as well as the participation of persons with disabilities in tourism, from the perspective of tourism workers in the Ashanti region of Ghana.Methods: An exploratory study using qualitative methods was conducted among workers at tourist centres in the Ashanti region of Ghana. A total of 21 participants were involved in the study. A voice-recorded interview was used to collect data from respondents. Results were generated through thematic content analysis to develop themes.Results: Findings revealed that the participation of persons with disabilities in tourism is limited due to factors such as the inaccessible tourism environment, the nature of transport services and the language barrier. Suggested provisions were canopy walks, accessible banquets, vehicles, and sign language interpreters at various tourism destinations.Conclusion: Tourism destinations should be made disability friendly through regulations, monitoring and supervision with regard to accessibility, structures and environment.

Compliance of Zimbabwean Hotels in the Provision of Innovative Facilities for Guests with Disabilities

“…Darcy (2010) states that lack of accessible accommodation, and provision of accessible accommodation that does not comply with the access standards, a lack of importance attributed to the standard of accommodation in terms of shiny floors and slippery surfaces, are the major factors that cause overall trip satisfaction to be poor. Edusei et al (2015) suggest that hotels must provide accessible facilities such as canopy walks, accessible banquets, vehicles, and sign language interpreters in order to cater to people with disabilities. The Northwest ADA Centre (2014) also suggests some measures to ensure that hotel rooms and facilities are accessible to people with disabilities.…”

Assessing Africa Readiness to Host Travelers with Disabilities: A Review of Accessible Accommodation Studies in African Countries

“…The continent accounts for 6% of Earth's total surface area and around 20% of its land area. Tourism is one of the crucial industries globally, and it is the second world's largest sector after the banking industry (Edusei et al, 2015). Africa is rapidly becoming a global tourism economy (Rogerson, 2007).…”

“…The tourism sector is reported to create a positive effect on people that are directly involved in the sector (Ozturk, Yayli, & Yesilitas, 2008;Eichhorn, Miller, & Tribe, 2013). This sector is known for its role in bringing people closer (Edusei et al, 2015).…”