"Accessibility Came by Accident"

Pradhan, Alisha; Mehta, Kanika; Findlater, Leah

doi:10.1145/3173574.3174033

Cited by 301 publications

(111 citation statements)

References 40 publications

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“…Such systems are easy to use as no commands have to be learned. They are more efficient than conventional screenbased interfaces, less error-prone [33], and can offer accessibility to users with disabilites [42]. However their unlimited range of possible inputs also facilitates a gulf between user expectations and actual capabilities [5,24].…”

Section: Natural Voice User Interfacesmentioning

confidence: 99%

At Your Service

Braun

Mainz

Chadowitz

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

139

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Section: Natural Voice User Interfacesmentioning

confidence: 99%

At Your Service

Braun

Mainz

Chadowitz

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

139

View full text Add to dashboard Cite

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“…active monthly users of mobile voice assistants and 45.7 million users of smart speakers [23]. There has been significant recent interest among HCI researchers regarding these technologies [4,11,20,22,23,29,31,32,38], with several studies that include perspectives of older adults [28,38,40] and people with disabilities [1,3,7,29,37]. Blind users comprise a large minority customer base of technologies like Amazon Echo, despite the presence of accessibility and usability challenges for this population [1,29].…”

Section: Introductionmentioning

confidence: 99%

“…There has yet to be a systematic analysis of how VAPA designers conceptualize the ideal system--its goals, user needs, and interaction metaphors. Commercial VAPA guidelines stand to offer a unique window into how the developed systems operate and may allow us to pinpoint fundamental sources of documented accessibility and usability issues [1,29].…”

Section: Introductionmentioning

confidence: 99%

Reading Between the Guidelines

Branham

Roy

2019

The 21st International ACM SIGACCESS Conference on Computers and Accessibility

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Voice-Activated Personal Assistants (VAPAs)-like Apple Siri and Amazon Alexa-have rapidly become common features on mobile devices and in homes of millions of people around the world. They have proven to be particularly valuable to people with disabilities, chiefly among people with visual impairments. Yet, we still know relatively little about the fundamental metaphors and guidelines for designing voice assistants, and how they might empower and constrain visually impaired users. To address this need, we conducted a qualitative document review of VAPA design guidelines published by top commercial vendors Amazon, Google, Microsoft, Apple and Alibaba. We found that guidelines have many commonalities that surface an underlying assumption that VAPA interfaces should be modeled after human-human conversation. We draw on prior work about needs of people with visual impairments to critique this taken-for-granted human-human conversation metaphor and offer amendments to prevailing design guidelines that can make this now-pervasive platform more fully achieve its potential to become universally usable.

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“…These smart agents not only provide information and automate the home but also provide entertainment and companionship. ISA enable users with mobility or visual impairments to feel more independent, free and safe [18]. Mobility impaired users were able to control smart home appliances like lights, thermostats, door locks, TV etc.…”

Section: B More Than An Ec Devicementioning

confidence: 99%

“…This has also been prompted by patients' direct requests for off-the-shelf ISA devices rather than expensive traditional EC. However, as not much time has passed since the introduction of ISAs on the market, there is not much research on their adoption and usage as Assistive Technologies (ATs) [18]. Some companies are experimenting with the use of ISA as EC or AT devices [31].…”

Section: User-centered Investigation On the Design Of Voice-mentioning

confidence: 99%

Enabling by Voice: Voice Enabled Environmental Control (EC) Devices Using Interactive Smart Agents (ISA)

Shamim

Spinelli

Woodcock

et al. 2019

2019 IEEE 23rd International Symposium on Consumer Technologies (ISCT)

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Interactive Smart Agents (ISA) like Amazon Echo are rapidly becoming part of our households. These devices are controlled by the user through conversations in natural language. In turn, these agents control other smart devices around the house. Similar control functionalities are provided by Environmental Control (EC) devices issued to people with severe mobility impairments. EC devices are controlled by scan and click methods (also known as switch methods). In case of severe physical impairments such EC control mechanisms become time consuming, frustrating and undignified. These methods rely on the little available mobility of these patients and don't allow them to use the intact cognitive and communication skills they typically retain. This paper argues that an EC device based on voicecontrolled ISA could be an option to enable SCI patients to have a better quality of life. However, the current design and development of ISA devices makes them dependent on internet for all the speech processing. Which raises issues related to reliability, security and privacy. ISA devices are designed as mainstream consumer technology. However, the patients' demand for ISA instead of traditional EC devices is growing. However due to the shortfalls, ISA are only prescribed in pilot cases. If the technology and design of ISA were to be addressed, they would represent a significant saving to the National Health Services (NHS). This paper aims to highlight the need for a usercentered investigation on the design of ISA based EC devices.

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"Accessibility Came by Accident"

Cited by 301 publications

References 40 publications

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Reading Between the Guidelines

Enabling by Voice: Voice Enabled Environmental Control (EC) Devices Using Interactive Smart Agents (ISA)

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