“…○ self-improvement of learning skills and time management to better balance study, work and life (eg, Kibelloh & Bao, 2014;Romero, 2011). Furthermore, despite the plethora of research, the high dropout rates of non-traditional online students remain an ongoing challenge, with continued calls for further detailed investigation (eg, French, 2019;Lamon et al, 2020;Netanda et al, 2019;Xavier & Meneses, 2020). This paper consequently expands on existing global knowledge via its in-depth investigation of online student dropout reasons, with OUA as the case study, including their personal opinions on how the education providers could have prevented their attrition.…”