Activities and Communication Patterns of the West Java Provincial Government During the Covid-19 Pandemic Through Twitter

Abstract

The Covid-19 pandemic in Indonesia was a challenge for the West Java Provincial Government since the first case was found in residents of Depok City. Inevitably, it caused panic and confusion of information in the community. Therefore, the West Java Provincial Government was demanded to overcome panic and uncertainty in society, which could be fulfilled by performing appropriate government communications. Massive and accessible social media was one of the communication media the West Java Government selected to convey various information and programs to handle Covid-19. This study aims to determine the activities and communication patterns of the West Java Provincial Government through the Twitter accounts of @Jabarprovgoid and @Pikobar_jabar by examining their activities and interactions with the public during the pandemic.