Adaptation of a cash dispenser to the needs of blind and visually impaired people

Manzke, J. M.

doi:10.1145/274497.274518

Cited by 6 publications

(2 citation statements)

References 7 publications

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“…The ubiquity of smartphones equipped with cameras has resulted in research examining ways to improve the speed and accuracy of currency note detection (for e.g., [44,58]). On the other hand, early work examining the accessibility of ATMs focused on enhancing the usability of ATM user-interfaces [21,47,47] while more recent work has turned towards building accessible ATM experiences from the ground up, taking into consideration the needs of people with visual impairments [20,64]. For instance, Pous et al propose a design which turns a "more accessible" device like a feature phone into a remote control which, then, allows one to withdraw cash in an ATM without a card [64].…”

Section: Digitalmentioning

confidence: 99%

Cash, Digital Payments and Accessibility

Kameswaran

Muralidhar

2019

Proc. ACM Hum.-Comput. Interact.

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Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments' use of cash and digital payments in metropolitan India. Using ride-hailing services as an exemplar, we find that both cash and digital payments were inaccessible to participants. We use Perry and Ferreira's "moneywork" as a theoretical framework to highlight the "added" work necessitated by this inaccessibility; that is, the work done in addition to the interactional work necessary to complete financial transactions. We argue that this "added" work is instrumental in "making" payments accessible. We discuss how ride-hailing platforms mediated collaborations between drivers and riders in relation to payments, while still making "moneywork" essential. We provide recommendations to improve the accessibility of digital payments to facilitate greater economic inclusion.

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Section: Digitalmentioning

confidence: 99%

Cash, Digital Payments and Accessibility

Kameswaran

Muralidhar

2019

Proc. ACM Hum.-Comput. Interact.

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“…However, our experimental condition of not having a visual display available for users is quite similar to studying visually impaired users, for whom a visual display is not available. In a study of speech-augmented ATM machines [20], Manzke suggests that speech output should be provided in short sequences and at an appropriate pace. Furthermore, Ross and Blasch [21] identified timing as a key issue with speech output used in a system for blind users.…”

Section: Speech As An Output Technique For Mobile and Ubiquitous Systemsmentioning

confidence: 99%

Can we do without GUIs? Gesture and speech interaction with a patient information system

O’Neill

Kaenampornpan

Kostakos

et al. 2005

Pers Ubiquit Comput

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We have developed a gesture input system that provides a common interaction technique across mobile, wearable and ubiquitous computing devices of diverse form factors. In this paper, we combine our gestural input technique with speech output and test whether or not the absence of a visual display impairs usability in this kind of multimodal interaction. This is of particular relevance to mobile, wearable and ubiquitous systems where visual displays may be restricted or unavailable. We conducted the evaluation using a prototype for a system combining gesture input and speech output to provide information to patients in a hospital Accident and Emergency department. A group of participants was instructed to access various services using gestural inputs. The services were delivered by automated speech output. Throughout their tasks, these participants could see a visual display on which a GUI presented the available services and their corresponding gestures. Another group of participants performed the same tasks but without this visual display. It was predicted that the participants without the visual display would make more incorrect gestures and take longer to perform correct gestures than the participants with the visual display. We found no significant difference in the number of incorrect gestures made. We also found that participants with the visual display took longer than participants without it. It was suggested that for a small set of semantically distinct services with memorable and distinct gestures, the absence of a GUI visual display does not impair the usability of a system with gesture input and speech output.

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A New Automatic Teller Machine (ATM) Proposal through the Analysis of ATMs of Three Banks

Yarlikas

2009

Human-Computer Interaction. Interacting in Various Application Domains

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Adaptation of a cash dispenser to the needs of blind and visually impaired people

Cited by 6 publications

References 7 publications

Cash, Digital Payments and Accessibility

Cash, Digital Payments and Accessibility

Can we do without GUIs? Gesture and speech interaction with a patient information system

A New Automatic Teller Machine (ATM) Proposal through the Analysis of ATMs of Three Banks

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