The bureaucracy is an organ of government that intersects with society because, as a public servant, it meets the community's needs and interests. The conditions and interests of the organization are very dynamic, in line with the development of various dimensions of people's lives. Therefore, the government bureaucracy must be able to keep up with these changes, especially those related to speed and accuracy in the service process. Functions service through changing the attitude and perspective of the bureaucratic apparatus towards the functions and duties professionally, namely by strengthening the carrot and stick system and decentralizing authority. This study used a type of observational research. The data collection form with documents, observations, and in-depth interviews, the researcher tests credibility and conducts data analysis, including data reduction, data presentation, and drawing research conclusions. The research design used is a qualitative research method. All data were obtained using analysis in various related literature.