Adoption of Cloud Computing in E-Government: A Systematic Literature Review

Abstract

Cloud computing in governments has become an attraction to help enhance service delivery. Improving service delivery, productivity, transparency, and reducing costs necessitates governments to use cloud services. Since the publication of a review paper on cloud adoption elements in e-governments in 2015, cloud computing in governments has evolved into discussions of cloud service adoption factors. This paper concentrates on the adoption of cloud computing in governments, the benefits, models, and methodologies utilized, and the analysis techniques. Studies from 2010 up to 2020 have been investigated for this paper. This study has critically peer-reviewed articles that concentrate on cloud computing for electronic governments (e-Governments). It exhibits a systematic evaluation of the empirical studies focusing on cloud adoption studies in e-governments. This review work further categorizes the articles and exhibits novel research opportunities from the themes and unexhausted areas of these articles. From the reviewed articles, it has been observed that most of the articles have employed the quantitative approach, with few utilizing qualitative and mixed-method approaches. The results reveal that cloud computing adoption could help solve problems in learning, such as infrastructure issues, cost issues, and improve service delivery and transparency. This review gives more information on the future directions and areas that need attention, like the trust of cloud computing in e-governments.

Cloud-Based E-Government (CBEG): A Systematic Literature Review

“…Even so, CBEG studies are still scarce. These findings are consistent with other previous studies that urge for CBEG and the need to address the limited papers on this topic [7]. Method-wise, the quantitative method is found to have dominated the literature, although the qualitative [47] and mixed methods are also conducted.…”

“…Many public organizations have also joined the bandwagon in using cloud services to address many existing ICT-related problems, such as cutting costs and encouraging work on scalability, availability, and accessibility. CC has also been adopted to make the e-services more efficient and of better quality, as well as to make them more transparent and have more citizen participation [6][7][8][9][10].…”

“…Further, the paper on moving to CC technology is still limited [23]. A systematic literature review (SLR) noted that there was a lack of studies in CBEG [7].…”

“…CC has received much attention from researchers and practitioners since it first started in 2007. Recently, CC, or more specifically, its services and applications, have been extensively used by many governments to improve their implementation, integration, and service delivery for citizens [7], [22]. CC is widely defined by researchers based on the definition given by the National Institute of Standards and Technology (NIST), which is "a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction" [17], [35]- [38].…”

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

“…Digital platforms that support all stages of governance activities are in place or planned [10], since their realization is perceived as a way to increase the pace of the DT [35]. In particular, several PAs are moving to the Cloud [16], [36]- [38]. Smart cities [19] are becoming a recurring pillar in the DT.…”