Adoption of Internet banking among sophisticated consumer segments in an advanced developing country

Akıncı, Serkan; Aksoy, Şafak; Atilgan, Eda

doi:10.1108/02652320410530322

Cited by 229 publications

(181 citation statements)

References 40 publications

Supporting

Mentioning

162

Contrasting

Unclassified

Order By: Relevance

“…Onay and Ozsoz (2013) described that with the increasing number of e-banking users, half of the 32 deposit banks provide e-banking services. In the past decade in China, e-banking develops sharply in developing countries (Akinci, Aksoy, & Atilgan, 2004). The research of Akinci et al indicated that regarding consumers' attitudes and adoption of e-banking, there were significant differences between e-banking users and non-e-banking users in terms of attitudinal properties, demographic profiles, and preferences for service delivery channels.…”

Section: Proposed Hypothesismentioning

confidence: 99%

Does Electronic Banking Really Improve Bank Performance? Evidence in China

Yang¹,

Li²,

Ma³

et al. 2018

IJEF

View full text Add to dashboard Cite

This study investigated the performance of Chinese banks following the full adoption of e-banking system, particularly in profitability and cost efficiency performance. The study became more important with the development of e-banking and internet because of increased penetration of e-banking which has redefined the banking operations in China and in globe. Secondary method was adopted in this study. The report and data of five banks in China were used for sample analysis. The bank performance was measured in terms of return on assets (ROA), return on equity (ROE), operating margin (OM), net interest margin (NIM) and efficiency ratio. With the data collected, the different performance means between development stage and developed stage of e-banking in China were compared. The study revealed that e-banking could improve the Chinese bank performance in terms of ROA, ROE, and OM. On the contrary, e-banking has a slight impact on Chinese bank performance with respect to NIM and efficiency ratio. The findings of this study were to provide banks with suggestions for e-banking adoption for banking operations.

show abstract

Section: Proposed Hypothesismentioning

confidence: 99%

Does Electronic Banking Really Improve Bank Performance? Evidence in China

Yang¹,

Li²,

Ma³

et al. 2018

IJEF

View full text Add to dashboard Cite

show abstract

“…It is supposed to facilitate convenient transactions and easy accessibility to information. 2,13,59,60 Technology has improved the service quality and encounters, 61 and consumers can have direct access to online banking from home, workplace, or any other place at their leisure. 62 Malone et al 63 state that the Internet has not only brought cost savings to the companies, but has also enhanced communication with the consumers.…”

Section: Online Banking Functional Attributesmentioning

confidence: 99%

“…The diffusion of new technologies with user-friendly service models is expected to improve the banking services. 2 The adoption of Internet-based models for transactions has led to ' virtualization ' , and affects the bank and consumer relationships. 3 Byers and Lederer 4 opine that consumer ' s preferences, attitudes and motives are governing factors for developing service delivery options.…”

Section: Introductionmentioning

confidence: 99%

Role of consumer personality in determining preference for online banking in India

Khare¹,

Khare²,

Singh³

2010

J Database Mark Cust Strategy Manag

View full text Add to dashboard Cite

Arpita Khareis currently Associate Professor in LDC Institute of Technical Studies, Allahabad, India. She has an MBA degree in Marketing and DPhil in International Management from the University of Allahabad. Her research interests span over consumer behaviour, retailing, services marketing and supply chain management. She has authored quite a few research papers in international and national journals. Anshuman Khareis a Professor in Operations Management at Athabasca University, Canada. He has published on a wide range of topics including JIT; Supply Chain Management; Sustainable Development related to public policies, regulations and strategic developments due to climate change regulations and initiatives; ecopreneurship; sustainable cities; and Impact of environmental / climate change regulations on technology, innovation and corporate strategy. Shveta Singh

show abstract

“…Bauer and Colgan, 2001;Hughes, 2001;Li, 2001;Mols, 1999;White, 2001, 2000). The issue has produced numerous studies touching several aspects of online banking and its consequences (for more detailed summary of internet banking related studies see Akinci, Aksoy and Atilgan, 2004).…”

Section: Introductionmentioning

confidence: 99%

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Mäenpää¹,

Kalé

Kuusela³

et al. 2008

Journal of Retailing and Consumer Services

View full text Add to dashboard Cite

Abstract:Purpose -This article examines the role of expertise -measured in terms of use frequency and length of use -in moderating consumer perceptions of dimensions of internet bank services. Design/methodology/approach -A survey of three hundred respondents investigated differences in perceptions of the proposed service dimensions. Findings -The results reveal that consumers' perceptions differed in four of seven dimensions of internet bank services when examined along the criterion of expertise. The most interesting result is that security is not a concern for any of the user groups. Also, an interesting finding is that the dimensions of status, personal finances and investment proved to be U-shaped. Practical implications -The findings of this research provide several ideas for marketing of internet banking (IB) and for developing IB websites. For example, appeals of status and ego-gratification in advertising can be used to attract new consumers to IB. Also, designing auxiliary features or tools for personal finance management into banks' websites would prove to be sound investment. This research suggests that expertise has correlates in demographics as well as in perceptions of service dimensions. Thus, it may be possible to apply expertise for segmenting markets along demographic criteria and then to offer appropriate mix of services for each segment. Originality/value -This study contributes to extensive literature of expertise by examining the effect of expertise on perceptions of internet bank services and analysing the managerial application possibilities.2

show abstract

Adoption of Internet banking among sophisticated consumer segments in an advanced developing country

Cited by 229 publications

References 40 publications

Does Electronic Banking Really Improve Bank Performance? Evidence in China

Does Electronic Banking Really Improve Bank Performance? Evidence in China

Role of consumer personality in determining preference for online banking in India

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Contact Info

Product

Resources

About