Adoption of practices for organizational effectiveness in healthcare supply chains

Abstract

Purpose The purpose of this paper is to explore the adoption of practices and investigating of commonalities/intensities between the factors for measuring organizational effectiveness (OE) across healthcare supply chains in the United Arab Emirates (UAE). Design/methodology/approach System theory coupled with the Supplier-Input-Process-Output-Customer tool was applied to facilitate the linkage between different nodes of the healthcare chain. An exploratory approach was used to explore and measure the importance of various OE factors across various nodes of the healthcare supply chain. Data were collected using a two-stage questionnaire process addressed at personnel in the UAE’s healthcare sector. Findings The study identified that 62 OE factors in the health are supply chain. Of these, 15 are related to suppliers, 14 to the healthcare process, 12 to employees, 8 to patients and the community, 6 to government directives and 7 to branding. In total, 21 common factors were identified and clustered into groups based on commonalities and intensities. Research limitations/implications The study identifies the most important factors for healthcare organizations to achieve OE for different dimensions of operations or performance. These factors will provide valuable insights for decision makers in the sector; it will provide valuable insights to healthcare professionals and academia to investigate more on these factors. Originality/value While there is an increasing research interest in healthcare supply chains, this is the first study to investigate OE across the entire chain while also evaluating the importance of and commonalities in OE-enabling factors.

Exploring integrated supply chain performance in healthcare: a service provider perspective

“…It is the extent to which those involved in healthcare delivery shift efforts form unproductive to productive activities (McCrosky et al, 2005;Balodi, 2014). It determines their thoughts, perceptions, feelings and outward behaviors (Prajogo and Olhager, 2012;Hussain et al, 2019). When considering integrative SCP, OO is contextually specific to the firm's situation (Vaishnavi et al, 2019).…”

“…Orientations are evident in the various behavior patterns of firms and show differences concerning focus, the management of employees, criteria for success, standards for effectiveness and organizational policies (Saraf et al, 2007;Martins et al, 2020). Thus, OO depends on the extent to which those involved in healthcare delivery make an effort to move from unproductive to productive activities (Pearson et al, 1995;Hussain et al, 2019;Martins et al, 2020). This orientation also involves relationships among all partners in the healthcare delivery process.…”

The impact of counterfeit risk management on healthcare supply chain performance: an empirical analysis

“…The efficiency and effectiveness of HCSCs has been a focus only recently in the research literature (Pohjosenperä et al , 2019; Hussain et al , 2019; Nurcahyo et al , 2019). Kim and Kwon (2015) studied the literature to characterize the HCSC and related performance in the US.…”

Bridging Supply Chain Concept in Healthcare Services

“…Since its minor appearance in 2003, world researchers have looked at the potential to include the supply chain concept in healthcare [26]. Some of the reasons why the concept seeks to be coupled with health services as mentioned in several scientific articles are to (1) improve and maintain health care performance [1,2]; (2) integration and coordination of supply, demand and relationships [29 , 30]; and…”

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