Advanced Practice Nurses: A Study of Client Satisfaction

Bryant, Rebecca; Graham, Margaret C.

doi:10.1111/j.1745-7599.2002.tb00096.x

Cited by 34 publications

(21 citation statements)

References 16 publications

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“…Being treated with respect by health care providers and being involved in treatment decisions are strongly linked to patient satisfaction. 3,6,9,29,37,42 Interestingly, the item ''The registration process is appropriate'' had a much higher correlation to the global measures in the present study than in our previous work 4 (r = 0.693 compared to r = 0.395), while ''My therapist spends enough time'' and ''My therapist listens to my concerns'' was much lower (r = 0.369 compared to r = 0.640, and r = 0.344 compared to r = 0.662, respectively). 4 The reason for this is unclear.…”

Section: Discussionmentioning

confidence: 99%

The MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care: A Psychometric Analysis

Beattie¹,

Turner²,

Dowda³

et al. 2005

J Orthop Sports Phys Ther

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Study Design: Psychometric evaluation of a cross-sectional survey. Objectives: To determine the validity of measures obtained from the MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS) to differentiate between patient satisfaction with internal and external factors. Background: Self-report measures that sample a variety of items provide clinicians with an array of information that may assist in assessing patient satisfaction. An important measurement characteristic of these instruments is the ability to discriminate between different factors that may influence patient reports of satisfaction with care, ie, discriminant validity. In previous work, exploratory factor analysis suggested that the MRPS questionnaire has a 2-factor structure: ''internal,'' relating to the patient-therapist interaction, and ''external,'' describing nontherapist issues such as admissions and clinic environment. Methods and Measures: One thousand four hundred forty-nine adult patients completed the MRPS questionnaire upon finishing their course of outpatient physical therapy treatment. Discriminant validity of the 2-factor model was assessed using confirmatory factor analysis. The measures from the 2 factors were then evaluated for reliability by calculating the standard error of measurement (SEM), and for concurrent validity by correlating the mean score of the factors and individual items to global measures of satisfaction. Results: Confirmatory factor analysis supported a good to excellent model fit for the internal factor (7 items) and external factor (3 items). The SEM for the 2 factors was 0.19 and 0.24, indicating a low degree of measurement error. Both factors had high significant correlation with global measures of satisfaction (internal, r = 0.83 and 0.80; external, r = 0.71 and 0.71). All individual items within the 2 factors had significant correlations with global measures ranging from r = 0.33 to 0.80. Conclusions: Our findings provide evidence of discriminant and concurrent validity of the 2-factor solution for the MRPS questionnaire for the sample that was tested. This 2-factor solution yields

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Section: Discussionmentioning

confidence: 99%

The MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care: A Psychometric Analysis

Beattie¹,

Turner²,

Dowda³

et al. 2005

J Orthop Sports Phys Ther

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“…These behaviours include respectful deference to others, assurance of human presence, professional skill and knowledge, and attentiveness to others (Wolf et al 1998). In the context of the IMCHB, researchers have reported patients' feelings of being cared for by nurses as important to their satisfaction with care (Russwurm et al 1996, Bear & Bowers 1998, Bryant & Graham 2002.…”

Section: Patients' Personal Elementsmentioning

confidence: 99%

Patient satisfaction with nursing care: a concept analysis within a nursing framework

Wagner

Bear

2009

Journal of Advanced Nursing

185

187

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“…In a descriptive study of patient satisfaction with advanced practice nurses, Bryant and Graham (2002) found that affective support, health information received, decisional control, and technical competence all positively influenced overall patient satisfaction with care. Multiple factors and aspects of care within the healthcare arena ultimately determine an individual patient's opinion regarding satisfaction with services rendered.…”

Section: Review Of the Literaturementioning

confidence: 99%

Patient satisfaction with nurse practitioner‐delivered primary healthcare services

Agosta¹

2009

Journal of the American Academy of Nurse Practitioners

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The provision of on-site, employer-sponsored NP primary healthcare services that are perceived as acceptable and satisfactory to employees and families affords significant opportunity and advantage to both employee and employer. Such benefits include enhanced employee and family wellness, facilitated health promotion, enhanced access to care, reduced illness related to time away from work, improved employee productivity, and reduced overall organizational healthcare costs. Knowledge regarding those characteristics contributing to general satisfaction with NP-delivered care serves to facilitate practice pattern changes within the profession that further enhances the visibility, utilization, and acceptability of NPs as primary care providers.

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Advanced Practice Nurses: A Study of Client Satisfaction

Cited by 34 publications

References 16 publications

The MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care: A Psychometric Analysis

The MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care: A Psychometric Analysis

Patient satisfaction with nursing care: a concept analysis within a nursing framework

Patient satisfaction with nurse practitioner‐delivered primary healthcare services

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