Advantages and limitations of using the QFD method in the production of copper PRODUCTS – CASE study

Abstract

In the paper customer preferences regarding copper wires were determined, special attention to the technical characteristics of wires were focused, that would meet customer expectations. To build a quality house, information from direct production employees as well as technologists and constructors were used. The application of the QFD method allowed of rendition of consumer requirements (customer voice) into technological parameters.

Using Quality Function Deployment to Assess the Efficiency of Mini-Channel Heat Exchangers

“…The House of Quality is a powerful tool for establishing specific target values for engineering characteristics and analysing competitive opportunities, regardless of the product type. It has found application in the design of various products, such as automotive batteries [14], a car dashboard [15], universal parts of pick-and-place machines [16], tyres [17], copper wires [18], school furniture [19], a coffee machine [20], a smartphone [21], an automatic filling machine [22], and even in defining new characteristics of confectionery products [23]. On the basis of the published case studies, it can be safely concluded that the use of this important tool has allowed researchers, engineers, and designers to identify the most critical features of the product, thus ensuring a higher level of customer satisfaction.…”