Aeropuertos inteligentes: aceptación de la tecnología por parte de los pasajeros

Zamorano, Mónica Monge; Fernández-Laso, María Cristina; Curiel, Javier de Esteban

doi:10.6018/turismo.426131

Cited by 5 publications

(5 citation statements)

References 43 publications

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“…Third, building on this literature, this study implemented specific information on the six Spanish smart destinations, such as the year which were designed as a STD, degree of compliance rate, DMO's website and the main airport of each STD (see (Gehlot & Singh, 2022;Zamorano et al, 2020). The personalisation of the products and services rendered by air transport and hotel sectors is particularly linked to tourists' experience at STDs (Ballina, 2022).…”

Section: Methodsmentioning

confidence: 99%

“…We selected in this research the number of passenger arrivals (Florido-Benítez, 2023a, 2023b), hotel and room indicators (Ndou et al, 2023; Perić et al, 2022) and hotel occupancy rate indicators (Benítez-Aurioles, 2022a) because these are the most frequently used measures of tourism demand and supply. Aguirre et al (2023) note that the number of hotel and room, hotel occupancy rate and passenger and tourist arrival indicators are necessary to measure the sustainability in STDs (Gehlot & Singh, 2022; Zamorano et al, 2020). The personalisation of the products and services rendered by air transport and hotel sectors is particularly linked to tourists’ experience at STDs (Ballina, 2022).…”

Section: Methodsmentioning

confidence: 99%

“…As we mentioned previously, accessibility and the use of new technologies are included in the 20 evaluation areas of a STD. Zamorano et al (2020) define a smart airport as the airport that uses technologies to improve service, environmental sustainability, air accessibility and passenger satisfaction at cities. Airports are the base and soul for business at STDs (Dulhare & Rasool, 2022), and they are seeking new ways to differentiate against their main competitors and enhance the travel experience (Macnaughton, 2022).…”

Section: A Global Vision Of Spanish Smart Destinations Analysismentioning

confidence: 99%

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Constructing Spanish smart destinations: a new guide for the tourism industry

Florido-Benítez

2024

IJTC

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Purpose The purpose of this study is to analyse Benidorm, San Sebastián, Gijón, Málaga, Tenerife Island and Santander smart tourist destinations (STDs) as a touristic model and example to follow by other destinations in Spain and all over the world. Design/methodology/approach To fulfil the stated objective, this study follows several phases that introduce and classify a set of measures implemented by the six Spanish smart destinations to be designed as a STD. Findings Findings suggest that being a STD requires a high cost, and this is only accessible to big destinations with enough resources. Of the 50 Spanish provinces, eight are STDs, and these are localised in coastal areas. Obviously, this challenge is not within the reach of any Spanish city. Moreover, findings of the current study prove that the six Spanish smart destinations have a good air accessibility through their six airports, but the accessibility in a STD is not just physical; this must provide digital accessibility to tourists through destination marketing organisation’s website and app that will supply them with information on a wide range of services, including accommodations, tourist attractions, restaurants, public transport, museums and monuments’ locations, amongst many others. Originality/value From a resident point of view, a STD cannot be only focused on a technological and tourism context; a STD also requires knowing and meeting the needs of local residents and having a voice in decision-making processes. Hence, this study shows a new perspective on STDs that will benefit the literature on STDs.

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: A Global Vision Of Spanish Smart Destinations Analysismentioning

confidence: 99%

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Constructing Spanish smart destinations: a new guide for the tourism industry

Florido-Benítez

2024

IJTC

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“…Taking a different research direction on eye-tracking biometric analysis technology, Morosan (2018) analyzed how positive and negative emotions influence travelers' perceptions of security through an analysis based on equity and emotion theories, and by using data from 511 US air travelers, found that perceptions of safety and the benefits of disclosure had a major impact on disclosure, while positive and negative emotions influenced travelers' perceptions of safety. Zamorano et al (2020) define the concept of a "smart airport" and analyze the acceptance of technologies at such airports, focusing on the ages of passengers and their relationship with the use of technologies. They propose a model of technology acceptance based on perceived usefulness and ease of use.…”

Section: Literature Reviewmentioning

confidence: 99%

Understanding tourism consumer behavior using biometric technologies: bibliographic review and research agenda

Ruiz-Lacaci

2024

TMS

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Recent technological advances, particularly in biometrics, have significantly impacted the tourism industry. Amidst the COVID-19 pandemic, these technologies have grown rapidly, posing challenges and opportunities in utilizing the resulting data. This study aims to develop a research agenda concerning biometrics in tourism consumer behavior, detailing what biometric data entails and outlining its diverse applications. Through a bibliographic review of 422 recent papers, employing machine learning and artificial intelligence techniques, we extracted keywords, topics, and frequencies using the methodological approach of corpus linguistics and latent Dirichlet allocation algorithm. The results identified 26 topics, including “KPIs”,” Techniques”, “Personalization”, “Health”, and “Travel and transport”. Furthermore, we observed that the COVID-19 pandemic has dramatically impacted the tourism sector, with “Health” present in four categories. The practical implications of our study suggest that companies can find the issues that most concern the tourism consumer in the lines of research presented in the research agenda, paying particular attention to the lines developed in the research agenda involving “personalization”, "travel and transport" and "health".

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“…However, there is a paucity of literature that specifies the technologies included in the Smart Airport concept. In the aviation industry, various organizations have suggested the adoption of technologies, and members of the Airport Council International acknowledge the advantages of implementing biometrics to simplify, streamline, and enhance the passenger travel experience (Zamorano et al, 2020). According to ACI (2021) New technologies and digitalization have the potential to address airport capacity challenges in new ways, aiding in the recovery of pre-pandemic levels of air traffic.…”

Section: Smart Airport Conceptmentioning

confidence: 99%

Assessing Passenger Satisfaction with Smart Airport Technologies: An Empirical Study

2024

IJFMR

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Airports serve as crucial components within the air transport value chain, necessitating continual adaptation to meet evolving technological demands and enhance passenger experiences. The evolution towards Smart Airports or Airport 3.0 underscores the imperative for modernization to facilitate safe, efficient, and seamless travel experiences, particularly pertinent amidst the challenges posed by events like the COVID-19 pandemic. This study delves into the concept of Smart Airports, focusing on passenger perceptions of technology and its role in shaping competitiveness within the tourism sector. Through an analysis of passenger perceptions and expectations, this research aims to provide a clearer understanding of the Smart Airport concept, considering gender perspectives, which represent a novel contribution to existing literature. Recognizing the pivotal role of air transport infrastructures in destination competitiveness, this study investigates the impact of technology improvements on passenger satisfaction and overall travel experience. By examining the relationship between airport technologies and passenger perceptions, satisfaction, and enjoyment, this research underscores the importance of integrating new technologies to enhance airport services and meet evolving passenger needs. The study further explores the potential of ICT in reducing travel time and enhancing overall passenger experiences, with a particular emphasis on understanding gender-specific influences on perceptions of airport technologies. Through a comprehensive analysis, this paper seeks to contribute to the ongoing discourse on Smart Airports and their significance in shaping the future of air travel.

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Aeropuertos inteligentes: aceptación de la tecnología por parte de los pasajeros

Cited by 5 publications

References 43 publications

Constructing Spanish smart destinations: a new guide for the tourism industry

Constructing Spanish smart destinations: a new guide for the tourism industry

Understanding tourism consumer behavior using biometric technologies: bibliographic review and research agenda

Assessing Passenger Satisfaction with Smart Airport Technologies: An Empirical Study

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