Affordances for tourism service design

Tomej, Kristof; Xiang, Zheng

doi:10.1016/j.annals.2020.103029

Cited by 35 publications

(13 citation statements)

References 40 publications

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“…The main analytical concept used in this study is platform's affordances. It has recently attracted more attention in tourism studies for defining the physical and social setting of tourism operations (Tomej and Xiang, 2020), or tourists' practices when using technology (Molz and Paris, 2015). The concept is particularly suitable to researching use of technology, such as ICT platforms in peer-to-peer setting.…”

Section: Affordancesmentioning

confidence: 99%

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

2022

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This paper is based on an evaluation of a telemental health service, 'Let's Keep Talking', based in Liverpool, England. Telephone interviews were conducted with service users and volunteers, exploring both the utility of the service model in the pandemic context and its long-term viability. Findings highlight multiple benefits of this model, which has the potential to generate transformative change within the lives of both clients and volunteers. However, the particular benefits of face-to-face contact were also emphasised, ultimately supporting an argument for blended models of care. Key recommendations pertain to blended care and revisiting the service communications strategy.

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Section: Affordancesmentioning

confidence: 99%

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

2022

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“…Similarly, Lei et al ( 2019 ) utilised technology affordance theory to compare hoteliers’ and customers’ perceptions of branded hotel mobile apps. More recently, affordance theory has been applied to tourism research as an analytic approach (Fesenmaier and Xiang 2017 ; Tomej and Xiang 2020 ). These studies support the importance of affordance perspective to provide theoretical and practical insights into the tourism industry.…”

Section: Affordance Theorymentioning

confidence: 99%

Travel live streaming: an affordance perspective

Deng

Benckendorff

Wang

2021

Inf Technol Tourism

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This study draws on tourism literature and current examples to propose that the emergence of Travel Live Streaming (TLS) provides new affordances for live streamers, viewers, and sponsors. Despite its increasing popularity and the new opportunities for communication and marketing in tourism, TLS has received limited attention in the academic literature. The aim of this paper is to use affordances theory to understand some of the key features and benefits of TLS. It is argued that TLS affordances include temporal, spatial, interactive, and media affordances. These affordances support new opportunities and actions for travel live streamers, viewers, and sponsors. The paper proposes an affordance-based TLS framework and concludes with three propositions to guide future research directions.

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“…Chang (2020 describes the development of this industry from aviation tourism to suborbital space tourism, exploring passenger behavior and the range of business opportunities. Tomej and Zheng (2020) described the possibility of designing new tourist services. They confirm the effectiveness of the concept, which fixes the relationship between human abilities and environmental properties, which can help to reconcile the elements for the creation of a new tourist service.…”

Section: Types Of Tourismmentioning

confidence: 99%

Simulation of the Influence of External Factors on the Level of Use of the Regional Tourism Potential: A Practical Aspect

Шпак

Muzychenko-Kozlovska

Gvozd

et al. 2021

Administrative Sciences

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Today, the issue of development of the tourism industry is becoming increasingly relevant, as this industry is an important component of the economic system of each country. External factors have the most significant impact on the development of tourism: natural disasters, wars, economic crises, and pandemics have had a destabilizing effect on the development of the tourism industry around the world. To avoid or reduce the impact of negative phenomena on the tourism industry of a particular country or region, it is crucial to predict the impact of external factors, identify the most important of them, and develop strategic measures to turn threats into opportunities. In the context of solving the mentioned problem, this study aims to model the impact of external factors on the level of use of tourism potential of the region. After all, tourist services and products of each country and region are unique, as they are formed under the influence of existing special natural resources, cultural heritage, environmental, social and other factors inherent only in them; and if in one country/region the influence of a certain factor can weaken the development of tourism, in another one—it can stimulate it. A method of comparison with the reference value and a method of calculating the integral indicator were used in the study. Based on the analysis, an integral indicator of the level of use of the tourist potential of the region was calculated and the method of assessing the impact of external factors on the level of tourist potential on the example of the Carpathian region of Ukraine was tested.

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Affordances for tourism service design

Cited by 35 publications

References 40 publications

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

Travel live streaming: an affordance perspective

Simulation of the Influence of External Factors on the Level of Use of the Regional Tourism Potential: A Practical Aspect

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