Agility through scenario development and continuous implementation: a global aftermarket logistics case

Holmqvist, Magnus; Pessi, Kalevi

doi:10.1057/palgrave.ejis.3000602

Cited by 57 publications

(36 citation statements)

References 42 publications

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“…Our literature review suggests that trust and incentives are additional significant factors in the governance models and servitization strategies for platforms. Trust must be established carefully if a platform is to succeed (Holmqvist & Pessi, 2006) and relates to issues of control, with other parties potentially challenging platform trust and asserting their own status (Levina & Arriaga, 2014) or control (Eaton et al, 2015). Accordingly, platform governance models should reflect this by requiring some form of democratic accountability for platform owners (Markus & Bui, 2012;Xu & Zhang, 2013).…”

Section: Platform As Market Dynamicmentioning

confidence: 99%

Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF)

Brown

Fishenden

Thompson

et al. 2017

Government Information Quarterly

103

112

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The concept of "Government as a Platform" (GaaP) (O'Reilly 2009) is coined frequently, but interpreted inconsistently: views of GaaP as being solely about technology and the building of technical components ignore GaaP's radical and disruptive embrace of a new economic and organisational model with the potential to improve the way Government operates-helping resolve the binary political debate about centralised versus localised models of public service delivery. We offer a structured approach to the application of the platforms that underpin GaaP, encompassing not only their technical architecture, but also the other essential aspects of market dynamics and organisational form. Based on a review of information systems platforms literature, we develop a Platform Appraisal Framework (PAF) incorporating the various dimensions that characterise business models based on digital platforms. We propose this PAF as a general contribution to the strategy and audit of platform initiatives and more specifically as an assessment framework to provide consistency of thinking in GaaP initiatives. We demonstrate the utility of our PAF by applying it to UK Government platform initiatives over two distinct periods, 1999-2010 and 2010 to the present day, drawing practical conclusions concerning implementation of platforms within the unique and complex environment of the public sector.

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Section: Platform As Market Dynamicmentioning

confidence: 99%

Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF)

Brown

Fishenden

Thompson

et al. 2017

Government Information Quarterly

103

112

View full text Add to dashboard Cite

show abstract

“…This approach to technology transfer covered various transfers of technology ranging from in-house development [81] through enterprise resource planning [75] to inter-organizational technology [80]. However, technology selection and project definition were the most important issues that determined the conditions for successful implementation.…”

Section: Successful Implementationmentioning

confidence: 99%

“…The main characteristics of this type are the high project definition, low emphasis on business process reengineering, and formalized short-listing process. The case studies which were classified in this cluster are [63], [73], [74], [75], [76], [77], [78], [79], [80], [81], and [82].…”

Section: Patternsmentioning

confidence: 99%

Logistics technology transfer process model

Hajri

Hasan

2011

First International Technology Management Conference

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A consecutive number of studies on the adoption trend of logistics technology since 1988 revealed that logistics organizations are not in the frontier when it comes to adopting new technology and this delayed adoption creates an information gap. Given the integrative nature of logistics technology, failure to implement the technology successfully could result in writing off major investments in developing and implementing the technology or even in abandoning the strategic initiatives underpinned by these innovations. Consequently, the need to employ effective strategies and models to cope with these uncertainties is crucial. This research addresses the aspect of uncertainty in implementation success by process research models. Process research approach focuses on the sequence of events in the technology transfer process that occur over time. Through the use of optimal matching from natural science and cluster analysis, this research revealed four patterns that organizations follow when transferring logistics technology namely, formal minimalist, mutual adaptation, development concerned, and organizational roles dispenser. Analysis of the relationship between these patterns and success pointed to a set of crucial and necessary events which differ from one pattern to another. IntroductionUnlike other business fields, logistics has gone through several major redefinitions of its role in organizations [1-3] starting with a fragmented approach to an integrated to a strategic to a supply chain orientation. Along this line of development, several technologies in the logistics and supply chain area have been developed to satisfy the requirements of each stage. Robeson [4] predicted that in 1995, logistics managers would spend their time dealing with issues related with computers and information processing. Later, Dawe [5] stated that logistics organizations are not in the frontier when it comes to adopting new technology and this delayed adoption creates an information gap. Nilsson [6] found that one of the main sources of uncertainty that faces logistics managers is concerned with technology implementation and understanding. Due to the growing complexity of the developed information systems in the logistics area, implementation of these systems becomes expensive, risky, and difficult to achieve [7]. Consequently, the need to employ effective strategies and models to cope with these uncertainties is crucial. Organizational innovation literature offers three ways to study the adoption and implementation of innovations in organizations; diffusion of an innovation, organizational innovativeness and process theory [8]. Diffusion of an innovation refers to its spread through a

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“…However, agility cannot simply be implemented by procedures or rules, because it is an inimitable and nonsubstitutable strategic advantage (Ngai et al, ) that results in superior performance in the long term. Studies have identified several factors enabling supply chain agility, including flexibility (Ngai et al, ), market sensitivity (White, Daniel, & Mohdzain, ), scalability (Holmqvist & Pessi, ), and integrative processes (Sarker, Munson, Sarker, & Chakraborty, ). For many platforms, achieving agility requires e‐commerce activities to be integrated into the value chain at both the front end (marketing and sales, customer services, and outbound logistics) and the back end (operations, technology development, and procurement) (Markus, ; Zhu & Kraemer, ).…”

Section: Literature Reviewmentioning

confidence: 99%

Realising platform operational agility through information technology–enabled capabilities: A resource‐interdependence perspective

Tan

Pan

Zuo

2018

Information Systems Journal

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Agility through scenario development and continuous implementation: a global aftermarket logistics case

Cited by 57 publications

References 42 publications

Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF)

Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF)

Logistics technology transfer process model

Realising platform operational agility through information technology–enabled capabilities: A resource‐interdependence perspective

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