AHP and CA Based Evaluation of Website Information Service Quality: An Empirical Study on High-Tech Industry Information Center Web Portals

Abstract

Web portal is a useful way for high-tech information center providing information services for high-tech enterprises. The importance of evaluating the information service quality of the web portal has been recognized by both information service researchers and practitioners. By applying for an analytic hierarchy process (AHP) approach, a hierarchical structure evaluation criteria model has been constructed, and the global priority weight of each criterion in the model has also been determined in this study. According to the model, two different methods—comprehensive score method and correspondence analysis (CA) have been used to analyze and evaluate the information service quality of ten primary information center web portals in China hightech industry from different aspects. The findings of this study pro-vide a useful instrument for researchers who wish to measure the information service quality of web portals, as well as for hightech information center managers who want to enhance their web portals service performance

Development of the Optimization Model of the Interface of Multimedia Edition

“…Therefore, in order to analyze the degree of optimization of the interface of a multimedia publication, it should be possible to compare the alternative variants of presentation of the elements of the interface. Today in the specialized literature [1][2][3][4][5][6][7][8][9][10] there is no algorithm for the process of optimizing the interface element of the multimedia publication.…”

“…Each property of the interface of a multimedia publication can be compared to a number of elements of the interface ( Table 1). The isolation of the components was based on the analysis of literary sources [6][7][8][9][10] and existing multimedia publications. The isolation of interactions between elements of the interface of the multimedia publication and their functional capabilities was conducted by expert evaluation.…”

Elaboration of methodology for designing a publishing and printing web portal

“…An empirical study of the results of use of web portals in the practice of modern high-tech enterprises including the publishing and printing industry is given in [8]. Based on this study, it is possible to draw conclusions regarding the directions of improving information support of the publishing and printing industry.…”

“…Thus, this analysis of studies on the issues of creation and use of web portals indicates that there is no comprehensive scientific-based methodology of designing publishing and printing web portals [1][2][3][4][5][6][7][8][9][10][11].…”

“…Based on the authors' studies [4,6,8], the following list of factors influencing safety of web-portals was formed:…”