Aile Hekimliği Sisteminde Hasta Memnuniyeti: Kesitsel Bir Çalışma

Abstract

Objective: Family medicine, which has an important place in the provision of health services, provides a more equitable service delivery in health, and also ensures that health expenditures are more cost-effective. In this study, it was aimed to determine the satisfaction levels with family medicine servicesof individuals who have received service from family physicians in the central districts of Turkey/Kahramanmaraş during the last year and to examine them in terms of various variables. Methods: This is an observational study. It is also cross-sectional and descriptive. Accordingly, the STROBE (Strengthening the Reporting of Observational Studies in Epidemiology) statement was used in the reporting of the study. The "Family Medicine SatisfactionQuestionnaire" was used in the study. The validity and reliability of the questionnaire were carried out within the scope of the study. Before the factor analysis, Kaiser-Meyer Olkin (KMO) and Bartlett tests were conducted to examine the suitability of the data and the sample to the principal component analysis. Values of the exploratory and confirmatory factor analyzes of the study were included in the findings section. Results: While the general satisfaction score of the participants was above the average, it was below the average in terms of family medicine physical equipment and communication sub-dimensions. On the other hand, the dimension in which the satisfaction levels of the participants were the highest was the behavior of family physician dimension. The satisfaction level regarding the benefits of the family medicine system was also above average. No significant difference was found in the general satisfaction status of the participants by gender and whether they have a chronic illness. A significant difference was determined in the satisfaction level of the participants according to the age groups, marital status, educational status, income level, number of children owned. Conclusions: As a result of the study, it was determined that satisfaction with family medicine is generally high. In order to increase the quality of the family medicine system, which is one of the most important elements of primary health care services, patient satisfaction should be continuously evaluated and improvements should be made by detecting the disruptions in service. It is clear that the improvements to be provided in the service delivery processes will increase the satisfaction of the patients.